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can't install office

G

galloman

macrumors member
Original poster
Jul 22, 2006
62
0
Monterrey, Mexico
Hi all

I was trying to install office mac in my macbook and I removed the test drive and everything there, but still when I tried to install my office mac the product key is not recognized by the application. It tells me to verify it is correct and I've already verified this like 100 times. This is the first time I'm installing this disc on any computer and I only have one product key available.

Any number I can dial to to receive any assistance as to what happens?

thanks in advance
 
Mmm, I can offer all the kinds of ... this is probably obvious ... sorts of things. Check that you haven't mistaken any interchangeable characters (i.e. 0 / O, etc). Usually they're good about that, but it could always be the issue.

As for the number.... that would be printed on the booklet in the box. ;)
 
I have the

student edition bought through the Microsoft home Use prgram, so all I get is the dvd cover, no box and that's why I have only one access key. The only character I was worried about confusing was Q kinda of thing with a 0, but I switched the characters back and forth and still does not work.
 
I just happen to have 2 product keys for student edition :D


EDIT: If i can find the stupid box


EDIT AGAIN: CAN YOU POST a pic of the key?
 
galloman said:
student edition bought through the Microsoft home Use prgram, so all I get is the dvd cover, no box and that's why I have only one access key. The only character I was worried about confusing was Q kinda of thing with a 0, but I switched the characters back and forth and still does not work.
Click to expand...

You installed it off the disc that you were given under the home use program, right? And tried to use the key that you were given with the disc? In that case you should contact your site licensing people. It's quite possible that you were just given a bad key and need a different one.
 
yes that's

exactly what I did, I installed it off the disc and used the product key that's in the back of the dvd cover on an orange sticker. I guess I'll just call and see what happens.
 
winterdude010 said:
Try his idea, I don't feel like giving away my product keys today...
Click to expand...

I'm not sure your key would work with galloman's DVD anyway. I don't know how dumb MS is (boy, does that sound funny :D ) but I'm assuming that the keys are at least differentiated to the extent that keys for site license copies are different from keys for student versions, which in turn are different from the standard and professional, and so on.
 
office won't install follow up

thanks to all who replied to my thread and for the solutions offered.

I called MS up the other day and after a long process I finally got a new product key and installed my Office Mac today. I can finally get back to my mac after being using my PC for the past days. :D


They were helpful and prompt to my inquiries, I guess they can be good when they do want to. I just wonder why they are not the same when you call in for a Windows troubleshoot. :rolleyes:
 
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