Cant restore to ios13

[Seanm87]

I have bought a new iPad Pro 2nd hand and it looks like the previous owner has put the ios14 beta on it.

I don't want the beta as I hate bugs. I cant see a way of removing the beta profile from the settings general so I can only assumes its a developer profile.

I put the iPad into restore mode and connected it to my Mac and clicked restore. After about 10 minutes the iPad restarted but it is still on ios14.

Any ideas? I contacted apple but the girl I spoke to on the phone was useless.

 

[LFC2020]

Sounds like the previous owner didn’t restore the device properly, shouldn’t be on iOS 14 when you’re setting it up for the first time.

 

[Seanm87]

I think I’ve sorted it now thanks!

 

[CTHarrryH]

how?

 

[Seanm87]

I just kept trying to restore via Mac and after about 3 attempts it worked

 

[shimpster]

Putting the device into DFU mode and restoring it through finder, should sort it for you. Just wiping the device through settings like the previous owner may have done does not restore a beta profile back to stock iOS

 

[TonyC28]

I went through the process from the video above and when my phone turned back on it was still on iOS 14. Is there a step that is missing?

 

[Seanm87]

I went through the process from the video above and when my phone turned back on it was still on iOS 14. Is there a step that is missing?

This happened to me. Only thing I can suggest is to keep trying. Make sure it is in restore mode. It took me a few attempts. Very annoying.

 

[Apple_Robert]

DFU mode will return your phone to iOS 13.