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Carbon Copy Cloner 6 Problems

jparker402

jparker402

macrumors 6502a
Original poster
Jun 7, 2016
586
60
Bellevue, NE
Have a 2015 MacBook Air using Monterey (latest update). Just got the trial of CCC6, have installed it, finally got my new T-7SSD to work, and not can't get past the "fish" on starting the program. I opened Security & Private to allow full access to it, relocked Security & Privacy, and moved the "fish" on CCC into the box as the diagram shows. But the fish will not stay! I just slides right back down to its initial position. Nothing happens; nothing works; CCC tutorial does not address this, nor do any YouTube videos. Just sent a support request to Bombich but want to start this thing NOW, to wait until after the weekend. Anyone have any idea what is going on? Anyone know of a more thorough tutorial?
 
Thank you. I believe I unlocked Security & Privacy, then tried and couldn't get fish to stick. When done, I relocked it. But I will go back and try again. Fish moves, just doesn't stay in the box like I gather it should.
 
I went back to Security & Privacy, and all of a sudden CCC showed me the source and destination windows. So I selected the appropriate ones, hit start and off it went! And now it has finished! Not sure what the sequence of events actually were, but it worked! Next time I am going to meticulously write down each step I take to try to figure it out. At ay rate, thanks for the direction, Brian!
 
jparker402 said:
Have a 2015 MacBook Air using Monterey (latest update). Just got the trial of CCC6, have installed it, finally got my new T-7SSD to work, and not can't get past the "fish" on starting the program. I opened Security & Private to allow full access to it, relocked Security & Privacy, and moved the "fish" on CCC into the box as the diagram shows. But the fish will not stay! I just slides right back down to its initial position. Nothing happens; nothing works; CCC tutorial does not address this, nor do any YouTube videos. Just sent a support request to Bombich but want to start this thing NOW, to wait until after the weekend. Anyone have any idea what is going on? Anyone know of a more thorough tutorial?
Click to expand...
Just going from memory but I thought CCC had issues with the Samsung T SSD drives ( if thats what yours is ...) might be wrong but on their Help Page there is a long thread that I think began with Big Sur or when Apple transitioned to APFS a few years ago. But: things may have changed in that time. But still, there is/was such a thread on the CCC site. Hope this helps without confusing the issue.
 
To get the Samsung up in disk utility I had help from the AppleCare people. In the process of formating it, the option for APFS didn't come up on the screen. So went to the OS Extended. Finally got a clone made this afternoon (I think). A continuing problem I have had since I tried to use the Samsung is that I couldn't get my Apple to mount it. But think that particular problem is either the Samsung cable or the Samsung SSD usb port. Going to talk to Samsung when they go back to work after the weekend (advertised 24/7 support doesn't count for their SSDs).
 
jparker402 said:
To get the Samsung up in disk utility I had help from the AppleCare people. In the process of formating it, the option for APFS didn't come up on the screen. So went to the OS Extended. Finally got a clone made this afternoon (I think). A continuing problem I have had since I tried to use the Samsung is that I couldn't get my Apple to mount it. But think that particular problem is either the Samsung cable or the Samsung SSD usb port. Going to talk to Samsung when they go back to work after the weekend (advertised 24/7 support doesn't count for their SSDs).
Click to expand...
I have several of the blue Samsungs 500/1TB which I think are of the previous generation; no problems with them or CCC. Just remembered the warning about the T7s.
 
jparker402 said:
What warning about the T7s?
Click to expand...
Going from memory ....about a year ago? Something on the CCC pages (or another site?) about a problem making bootable backups with certain types of drives? Think the Samsung T7 may have been mentioned but could have been resolved by now. When APFS first came out???
 
For whatever reason, when I erased and reformatted this T7 with Disk Utility, APFS was not an available option. Don't know why, but am not going to pursue correcting it (if correctable). I am having enough trouble with what I have without adding anything more into the pot!!
 
Just a few clarifying comments:

  • When you drag the "fish" onto the Full Disk Access panel, that should populate two items, "Carbon Copy Cloner" and "com.bombich.ccchelper". If those items aren't appearing in the list and getting a checked box, then that means that something is wrong with the privacy settings service. Rebooting usually resolves that, but sometimes you have to reset the privcacy settings database. Both troubleshooting suggestions are documented here. One important takeaway to double-check – it's most important that "com.bombich.ccchelper" has been explicitly granted full disk access. Sometimes macOS will give that service full disk access just because "Carbon Copy Cloner" has it, but that doesn't work consistently. Be sure the box next to "com.bombich.ccchelper" is checked.
  • The Samsung T5 and T7 are great devices. We saw some compatibility issues with the T5 prior to Catalina, but since then we haven't seen any problems with those devices.
  • You can format this device as APFS (and I highly recommend it!), but it must be partitioned with the GPT partitioning scheme. Disk Utility can be pretty frustrating regarding this little piece of functionality. You'd think that clicking on the "Partition" button would do it, but nope. You need to click the "Erase" button, but more importantly, you need to select the higher-level device object to change the partitioning scheme. Here is where the frustration comes from – Disk Utility doesn't show that higher-level device to you by default! Choose "Show all devices" from the View menu to reveal it. We document the procedure, with emphasis on the "gotcha" steps here.

Mike (developer of CCC)
 
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KaliYoni said:
This thread shows why I'm a long time user and an enthusiastic supporter of CCC. Even applications and utilities targeted to "pros" in a specific field rarely have the same level of developer support and responsiveness as Bombich Software.
Click to expand...
Amen!
 
bombich said:
Just a few clarifying comments:

  • When you drag the "fish" onto the Full Disk Access panel, that should populate two items, "Carbon Copy Cloner" and "com.bombich.ccchelper". If those items aren't appearing in the list and getting a checked box, then that means that something is wrong with the privacy settings service. Rebooting usually resolves that, but sometimes you have to reset the privcacy settings database. Both troubleshooting suggestions are documented here. One important takeaway to double-check – it's most important that "com.bombich.ccchelper" has been explicitly granted full disk access. Sometimes macOS will give that service full disk access just because "Carbon Copy Cloner" has it, but that doesn't work consistently. Be sure the box next to "com.bombich.ccchelper" is checked.
  • The Samsung T5 and T7 are great devices. We saw some compatibility issues with the T5 prior to Catalina, but since then we haven't seen any problems with those devices.
  • You can format this device as APFS (and I highly recommend it!), but it must be partitioned with the GPT partitioning scheme. Disk Utility can be pretty frustrating regarding this little piece of functionality. You'd think that clicking on the "Partition" button would do it, but nope. You need to click the "Erase" button, but more importantly, you need to select the higher-level device object to change the partitioning scheme. Here is where the frustration comes from – Disk Utility doesn't show that higher-level device to you by default! Choose "Show all devices" from the View menu to reveal it. We document the procedure, with emphasis on the "gotcha" steps here.

Mike (developer of CCC)
Click to expand...
Mike, where should I see the two items populated? The Carbon Copy Cloner and the com.bombich.ccchelper? When I open Applications, I only see Carbon Copy Cloner.app in there but nothing else.
 
To Bombich: Mike, when I go to Settings, Security & Privacy, the Privacy, I see under Full Disk Access that CarbonCopyCloner.app is there and checked. I do not see com.bombich.ccchelp anywhere. What should I do? Download the app all over again? If so, do I need to erase my SSD and start from scratch?
 
The fact that a software developer is here explaining that you have to click on "Show all" in order to format an external drive shows how good he is and how out of touch Apple can be (usability-wise). Why isn't "Show all" default? Took me a few minutes of stumbling around to find it so that I could format my external correctly.
 
I don't know if this was covered, but CCC has a 'magic' setting to create bootable backups post Catalina
Once you have selected Source and Destination volumes, right-click on the Destination and select "Legacy Bootable Backup Assistant". Then select Allow CCC to erase 'diskname'.
Unlike standard backups, once you have started you can't pause and then restart. You need to let it go the whole way through.
Now there does appear to be a 'problem' with the Samsung T-series disks (T3, T5, and probably T7) that it takes a lot longer to boot than using the internal SSD or Fusion drive of a Mac. It does work, though, and works reliably.
 
I had my 2018 mac mini booting off a T7 for over a month testing Monterey. Honestly, I couldn't tell if it took longer to boot than the internal SSD with Mojave.
 
DaveFromCampbelltown said:
I don't know if this was covered, but CCC has a 'magic' setting to create bootable backups post Catalina
Once you have selected Source and Destination volumes, right-click on the Destination and select "Legacy Bootable Backup Assistant". Then select Allow CCC to erase 'diskname'.
Unlike standard backups, once you have started you can't pause and then restart. You need to let it go the whole way through.
Now there does appear to be a 'problem' with the Samsung T-series disks (T3, T5, and probably T7) that it takes a lot longer to boot than using the internal SSD or Fusion drive of a Mac. It does work, though, and works reliably.
Click to expand...
I am getting confused again! I thought when I loaded CCC6 on my Macbook Air with Monterey that copying it to my SSD automatically provided a bootable copy. Is that not so? Why does one need to do a "legacy backup" when you have the latest OS, not a legacy OS? And, guess I should have asked this first, how do I go about finding out if my copy is bootable? Help!!
 
jparker402 said:
I am getting confused again! I thought when I loaded CCC6 on my Macbook Air with Monterey that copying it to my SSD automatically provided a bootable copy. Is that not so? Why does one need to do a "legacy backup" when you have the latest OS, not a legacy OS? And, guess I should have asked this first, how do I go about finding out if my copy is bootable? Help!!
Click to expand...

When you do a normal backup with CCC, it only copies the Data volume. If you want a bootable copy you need to copy the System volume as well. Doing a 'Legacy backup' copies that System volume and sets it up to be bootable.
I think it is called Legacy because it gives you a bootable backup the way it did in the days before Catalina.
 
Just plugged my SSD in. When I select the initial increment of files I see _ccc Safety Net, Applications, Incompatible Software, Library, System, and Users. Don't see anything labeled a volume or Data, but do see the word System. If it were bootable, what should I be seeing?

This is what I cloned off my Macbook Air HHD via CCC.
 
In checking their website tutorials, I see that CCC does not recommend doing a bootable disk for Monterey. Recommends copying the most current OS from the Application Store, then adding the backed up data. Think that is what I will do.
 
jparker402 said:
In checking their website tutorials, I see that CCC does not recommend doing a bootable disk for Monterey. Recommends copying the most current OS from the Application Store, then adding the backed up data. Think that is what I will do.
Click to expand...

bombich said:
Just a few clarifying comments:

  • When you drag the "fish" onto the Full Disk Access panel, that should populate two items, "Carbon Copy Cloner" and "com.bombich.ccchelper". If those items aren't appearing in the list and getting a checked box, then that means that something is wrong with the privacy settings service. Rebooting usually resolves that, but sometimes you have to reset the privcacy settings database. Both troubleshooting suggestions are documented here. One important takeaway to double-check – it's most important that "com.bombich.ccchelper" has been explicitly granted full disk access. Sometimes macOS will give that service full disk access just because "Carbon Copy Cloner" has it, but that doesn't work consistently. Be sure the box next to "com.bombich.ccchelper" is checked.
  • The Samsung T5 and T7 are great devices. We saw some compatibility issues with the T5 prior to Catalina, but since then we haven't seen any problems with those devices.
  • You can format this device as APFS (and I highly recommend it!), but it must be partitioned with the GPT partitioning scheme. Disk Utility can be pretty frustrating regarding this little piece of functionality. You'd think that clicking on the "Partition" button would do it, but nope. You need to click the "Erase" button, but more importantly, you need to select the higher-level device object to change the partitioning scheme. Here is where the frustration comes from – Disk Utility doesn't show that higher-level device to you by default! Choose "Show all devices" from the View menu to reveal it. We document the procedure, with emphasis on the "gotcha" steps here.

Mike (developer of CCC)
Click to expand...
Is it true that you can't make a bootable clone of your Monterey boot drive?
 
My understanding is that it is indeed impossible to make a clone that can work fully independently of the computer system as booting up now depends on a core part of the computer. It seems that people sometimes think that they have a fully bootable clone when they actually don't. I have needed bootable clones in the past due to internal spinning disk failures and so initially this perturbed me somewhat. I have now relaxed into knowing that the solid state internal drive is far more reliable so that it really is the data that is important to safeguard against hacking, theft, fire or whatever. Re this thread, I am very happy and impressed with CCC, both for how it functions in itself and the support that goes along with that which has been ably demonstrated in this thread by Mike Bombich.
 
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