This past Spring (2022), I bought a brand-new iPhone SE (3rd generation) direct from Apple. My previous cellular service provider (CSP) was pre-paid, minutes-based Tracfone. I learned that Tracfone was acquired by Verizon and was booting some of the existing cellular customers off of Tracfone to become a Verizon-only network, so when I got my iPhone, I also went shopping for a new CSP.
I looked at YouTube reviews, and U.S. Mobile seemed to have the best pre-paid package deal and supposedly had good service and good customer service. At first, this seemed like a good arrangment. (Of course, it would. They were getting a new customer.) But then I started having serious problems. U.S. Mobile apparently had a credit card charging hiccup and just cancelled my service without informing me. I called their customer service line, got the problem straightened out, and my service resumed. Then my service suddenly shut down again last month, and I called again, and they had me pop the SIM card, restart the phone, and reboot my service. That was a time-consuming pain, and it was good that I kept my iPhone's packaging handy so I could find a SIM-tray ejection tool.
A month later, and this time I got an e-mail notification that my service had "expired". I haven't called anyone yet. Is it just me, or does U.S. Mobile sound like it's high-maintenance? I'm going to have to call them again. Should I give them a chance to straighten this out, or should I start shopping for a new CSP?
I looked at YouTube reviews, and U.S. Mobile seemed to have the best pre-paid package deal and supposedly had good service and good customer service. At first, this seemed like a good arrangment. (Of course, it would. They were getting a new customer.) But then I started having serious problems. U.S. Mobile apparently had a credit card charging hiccup and just cancelled my service without informing me. I called their customer service line, got the problem straightened out, and my service resumed. Then my service suddenly shut down again last month, and I called again, and they had me pop the SIM card, restart the phone, and reboot my service. That was a time-consuming pain, and it was good that I kept my iPhone's packaging handy so I could find a SIM-tray ejection tool.
A month later, and this time I got an e-mail notification that my service had "expired". I haven't called anyone yet. Is it just me, or does U.S. Mobile sound like it's high-maintenance? I'm going to have to call them again. Should I give them a chance to straighten this out, or should I start shopping for a new CSP?