Chance of being able to exchange Touch?

[liptonlover]

I woke up today and grabbed my Touch, only to find it has an outdent just in front of the volume controls. It's raised almost as much as the buttons, and it leaves a visible widened crack on the screen border surface. Normally this probably wouldn't be a problem, but I have three problems with it.

1. I have OCD where things feel 'uneven'. This is definitely bothering that.
2. It could become worse. I'm not sure how it even happened in the first place, it was never touched.
3. I would love to replace it with the expected new devices in June.

So if it's covered by warranty, does anyone know how likely it is that I can replace it?

 

[r.j.s]

It might be the battery, don't charge it or use it. Call Apple.

 

[liptonlover]

You mean it may actually be serious?

 

[r.j.s]

You mean it may actually be serious?

Have you dropped it? If not, then there is no reason for it to be expanding, unless the battery is expanding.

 

[liptonlover]

It may have dropped... it was 'exactly' where I left it, but I may have put it back in my sleep. Anyways though, could you please explain why the battery would expand for no reason? I've never heard of that happening before.

Thanks, Nate

 

[r.j.s]

Batteries can be faulty, and sometimes when they fail, they expand, eventually exploding.

I'm sure there is a more technical reason why they actually expand, but I don't want to research it.

 

[liptonlover]

Ok, thanks. Am I potentially in danger then if I'm still using it?

 

[r.j.s]

Ok, thanks. Am I potentially in danger then if I'm still using it?

If it is in fact the battery.

 

[liptonlover]

Ok thanks for your help

Nate