Change RAM before servicing?

[adamsmith100]

Hi all,

I have a MacBook Pro 2012 13 inch that has been acting weird lately, and I am pretty sure it is a hardware problem. I've scheduled an appointment at an Apple store to see what is wrong.

I upgraded my computer a few months back from 4GB to 16GB ram. I know that apple doesn't officially support 16GB ram in this model. So, should I switch the ram back to 4GB before the appointment, or will the Apple store not care?

Thanks!

 

[Significant1]

The wrong kind of ram, kan make it behave "weird". Have you tried reverting to the original ram and see if it makes a difference?

The various suppliers of memory has special Apple Ram. It is not any different or more expensive that their other offering, it just garanties the correct timings (https://en.wikipedia.org/wiki/Memory_timings) for Apple hardware.

 

[MRxROBOT]

Swap the RAM and see if the computer is still acting "weird". If it continues, take it to Apple with the original RAM. No need to give them an excuse to turn your machine away even if it is a user serviceable part. Takes all of 2 minutes to do the swap, really no reason not to.

 

[adamsmith100]

Thanks for the advice, I'll be sure to switch it back.

The problem is when pressure (even light pressure) is put on the left side of the computer, it crashes. It could be a ram problem, but I doubt it. Also if it matters, when I go to about computer, the serial number says "Unknown". Before my computer was having issues, the computer's serial number would show up as normal.

 

[adamsmith100]

Also, if it matters, the ram is from Crucial, which is 1600mhz, with 2 8gb dimms.

 

[GoldfishRT]

Yeah. That doesn't sound like a failing ram issue. Although you never know until you eliminate that possibility; my 15" behaved weird and in a way I didn't think it would when its ram was failing.

Still, whenever I've taken a Mac in for service at an Apple Store I always put in the stock parts.