After more than two years and half entusiast of my PB15"... it happens you to change your mind.
It was a long time I wanted to send it to apple because of a couple of REALLY silly problems: keyboard not installed correctly by previous apple center reparation (a row of keys not perfectly retro-illuminated) and monitor motion doing creacking noise.
Backupped everything, turned it off, put in the box.
It calls me today an apple responsible, saying that the problem with my PB is that the motherboard is fried due to evidence of water splilled on it; that my apple care is over because EVERY other problem can be caused by that AND that would be 1000Euros for replacing defective MB.
Imagine how astonished I could be:
1. I NEVER splilled water on it
2. how could, if any, a spillage of water NOT sufficient to kill any part of the computer (everything was working ok) affect monitor movement, keyboard retroillumination and so on
3. Invalidate 350f***ing bucks of apple care?
The best had only to come: "have you tested the motherboard, or looked at ANY other thing?"
"of course not!"
no? No?? NO?? How funny, technician at apple are trying to replace a defective piece they didn't even test, they are trying to sell me a thousand bucks of stuff I do not need without explaining me why, they can invalidate my warranty without bothering to check how important was the damage, and how could it affect the computer?
Anyhow, I couldn't speak to the technician, they did not let me, discuss with someone who knew what he was talking about: all I got was to have my laptop back with its original mobo in it; hoping the damage didn't happened during the transport...
Letting me with the idea that I won't thrust apple tech service *that much* in future times...
It was a long time I wanted to send it to apple because of a couple of REALLY silly problems: keyboard not installed correctly by previous apple center reparation (a row of keys not perfectly retro-illuminated) and monitor motion doing creacking noise.
Backupped everything, turned it off, put in the box.
It calls me today an apple responsible, saying that the problem with my PB is that the motherboard is fried due to evidence of water splilled on it; that my apple care is over because EVERY other problem can be caused by that AND that would be 1000Euros for replacing defective MB.
Imagine how astonished I could be:
1. I NEVER splilled water on it
2. how could, if any, a spillage of water NOT sufficient to kill any part of the computer (everything was working ok) affect monitor movement, keyboard retroillumination and so on
3. Invalidate 350f***ing bucks of apple care?
The best had only to come: "have you tested the motherboard, or looked at ANY other thing?"
"of course not!"
no? No?? NO?? How funny, technician at apple are trying to replace a defective piece they didn't even test, they are trying to sell me a thousand bucks of stuff I do not need without explaining me why, they can invalidate my warranty without bothering to check how important was the damage, and how could it affect the computer?
Anyhow, I couldn't speak to the technician, they did not let me, discuss with someone who knew what he was talking about: all I got was to have my laptop back with its original mobo in it; hoping the damage didn't happened during the transport...
Letting me with the idea that I won't thrust apple tech service *that much* in future times...
