I paid to have my battery on my 6+ replaced in the fist week of January 2018, at Roosevelt Field Mall's Apple store (Long Island, NY). After I got it back I ran the Geek Bench test, only to see it run slow again. This is the busiest mall in Long Island, and not where you want to go by choice.
The steps I went through:
1) Show up for them to say, Yes your battery is bad, and you need to replace it. We don't have any, and will email you when it is in.
2) 2 days later, I get an email. They want me to wait in a line of 40 people to simply to hand them my phone. So I tell them I'm leaving my phone for a battery replacement, I'm not waiting, please get someone to help me (which they do). I leave the phone for 3 days
3) I go to pick up the phone 3 days later. Once again, they want me to wait in a line of 40+ people. I talk to someone and they accommodate me and bring the phone out. When I got home I tested it to see the geek bench score is still slow.
So, I am on the beta testing program, so fast forward to today, iOS 11.3 beta 2 comes out, with the battery life indicator (this is what I was waiting for). It shows 80%, so I now have the proof I needed.
So I got on an apple support chat session, and I asked them to run a remote diagnostic, they did, and confirmed that the battery was bad.
They then say they see no record of my battery being changed, the only service on my device was the camera replacement (this was warranty when there was the recall). So I dig through my emails, and find the work order, which has the Apple support case number. With that number they were now able to see it, and are not sure why my battery wasn't changed.
An Apple senior adviser is now assigned to the case and is going to figure this all out.
Make sure they actually change your batteries people...
The steps I went through:
1) Show up for them to say, Yes your battery is bad, and you need to replace it. We don't have any, and will email you when it is in.
2) 2 days later, I get an email. They want me to wait in a line of 40 people to simply to hand them my phone. So I tell them I'm leaving my phone for a battery replacement, I'm not waiting, please get someone to help me (which they do). I leave the phone for 3 days
3) I go to pick up the phone 3 days later. Once again, they want me to wait in a line of 40+ people. I talk to someone and they accommodate me and bring the phone out. When I got home I tested it to see the geek bench score is still slow.
So, I am on the beta testing program, so fast forward to today, iOS 11.3 beta 2 comes out, with the battery life indicator (this is what I was waiting for). It shows 80%, so I now have the proof I needed.
So I got on an apple support chat session, and I asked them to run a remote diagnostic, they did, and confirmed that the battery was bad.
They then say they see no record of my battery being changed, the only service on my device was the camera replacement (this was warranty when there was the recall). So I dig through my emails, and find the work order, which has the Apple support case number. With that number they were now able to see it, and are not sure why my battery wasn't changed.
An Apple senior adviser is now assigned to the case and is going to figure this all out.
Make sure they actually change your batteries people...
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