iPhone XS Max Choppy video playback on iPhone XS and XS Max.

[arjun_assi]

Anyone in contact with apple for this ??

 

[blesio]

Anyone in contact with apple for this ??

I opened a ticket using the Feedback app

 

[richardbb85]

let make get this striaght, this phone cost over $1000 and video playback is choppy....wow

 

[arjun_assi]

Anyone in a place where they can go to the genius store and show their device. I am in India and hence do not have that luxury. Just want to know what resolution are you guys being provided with ? A replacement or an assurance of a fix?

 

[seaw]

Any news?

 

[blesio]

Yes, light in the tunnel. Apple asked me to install a profile and to gather sysdiagnose when the problem happens. Sent them 3 different occurrences and files 600MB of diagnostic information. Hope that it’ll help them.

 

[arjun_assi]

Yes, light in the tunnel. Apple asked me to install a profile and to gather sysdiagnose when the problem happens. Sent them 3 different occurrences and files 600MB of diagnostic information. Hope that it’ll help them.

They did the same to me. Asked for these diagnostic logs basis the bug I had raised on bug reporter. But to no avail. They just closed the thread saying that my issue is a duplicate and that they cannot provide an update on when the issue will get resolved. They already have a bug raised for this issue in their CMS. Can you share a screen shot of what you had raised in the bug reporter ?

I have a hunch that you might also be told that your issue is a duplicate of an existing issue

 

[JarvisMeier]

My big report has been sitting open since October 9th. I sent them sysdiagnose logs

 

[arjun_assi]

My big report has been sitting open since October 9th. I sent them sysdiagnose logs

What was your bug ID?

 

[blesio]

I’ve also reported issues with video recording, the 4K 24fps in particular has some serious problems, the 30fps less so but still..... very bad apple this iPhone

 

[JarvisMeier]

What was your bug ID?

45073705

 

[blesio]

What was your bug ID?

Mine 46124576

 

[WilliamG]

I can't believe Apple hasn't addressed this yet. Staggering...

 

[CPx]

I have this with itunes movies in the TV app. Turning off auto brightness helped. I haven't spent much time in Netflix yet.

 

[seaw]

Any changes with 12.1.1 ?

 

[JarvisMeier]

Any changes with 12.1.1 ?

Seems better but still occasional stutter noticeable during camera pans

 

[WilliamG]

No better in my testing.

 

[cub4bearin]

I cant see any choppiness on anything in Netflix here.. iPhone XS 44 week production (first week of November).

 

[JarvisMeier]

I cant see any choppiness on anything in Netflix here.. iPhone XS 44 week production (first week of November).

Try altered carbon 1st episode. The intro stutters bad.

 

[cub4bearin]

Try altered carbon 1st episode. The intro stutters bad.

can You point to certain time in that episode? Don't really have time to watch the whole thing.

 

[blesio]

can You point to certain time in that episode? Don't really have time to watch the whole thing.

He did say, the first episode, intro... ‍

 

[cub4bearin]

He did say, the first episode, intro... ‍

My bad.
Just watched the intro on my WiFi at home and had zero choppy/stutter.
iPhone XS 44 week (first week of November production)

 

[JarvisMeier]

My bad.
Just watched the intro on my WiFi at home and had zero choppy/stutter.
iPhone XS 44 week (first week of November production)

Do you have the 4K HDR plan? I do. It seems to be worse with HDR

 

[blesio]

Is the same choppy playback visible on the Xs? I have the Xs Max, I’m thinking of exchanging this one for the Xs.

 

[macfacts]

I don't understand why appAp has these bugs as secret. These aren't security bugs.