I hope you can pass this on to the right people at Apple. I've been unable to find any contacts there other than the usual "blackhole" emails on their web site.
Thanks!
BG
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Dear whom it may concern at Apple,
I'm a longtime user of Apple products dating back to the original Macintosh, and I'm a shareholder and a believer in Apple's vision.
I'm writing because I wanted to share a concern I have about iTunes.
I'm deaf, and I can't view text-captioning with downloaded videos on iTunes. It bugs me that I feel left out of this paradigm shift from broadcast to internet viewing. I am able to access closed-captioning on TV/DVDs/Movies to understand what's being said, and depend heavily on that.
I downloaded one of the Lost episodes and it hit me that there weren't any options for me to understand what was being spoken unlike the other forms of media. That being said, I want to pass along 2 suggestions/scenarios that I hope Apple will incorporate into iTunes because, not only do I want to be able to enjoy it myself, I want 28 Million other deaf and hard-of-hearing people (10% of US population) to enjoy the Apple experience too.
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1) Scenario 1: Create a new feature in the iTunes Menu-bar that lets the viewer toggle captioned text "on-or-off" while watching videos.
iTunes is built on top of the Quicktime framework so text-captioning should be supported.
It doesn't cost any more money for Content Providers to provide captioned text files (timecode markers) along with their content because it was already created for and streamed during broadcast. This should already exist and be shared along with provided videos.
In this first scenario, iTunes viewers would toggle the text-captioning "on" within iTunes to view text-captioning in the video.
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2) Scenario 2: Content Providers, through iTunes provide an alternative video download option containing embedded captioned text (like subtitled movies)
Another possible approach would be to have Apple request that Content Providers also provide text-captioned copies for these who choose to download that version instead of non-captioned files.
In this second scenario, All deaf/HOH people could simply just purchase the captioned files in iTunes instead.
---------
I hope this feedback and these 2 suggestions help. If you have any better ideas, I'm all for it! Please pass this along to the right people in Apple, so that maybe, hopefully, something can be done to address this. Would love to hear back from you and or whoever else gets this.
Thank you for your time!
BG
Thanks!
BG
-------------
Dear whom it may concern at Apple,
I'm a longtime user of Apple products dating back to the original Macintosh, and I'm a shareholder and a believer in Apple's vision.
I'm writing because I wanted to share a concern I have about iTunes.
I'm deaf, and I can't view text-captioning with downloaded videos on iTunes. It bugs me that I feel left out of this paradigm shift from broadcast to internet viewing. I am able to access closed-captioning on TV/DVDs/Movies to understand what's being said, and depend heavily on that.
I downloaded one of the Lost episodes and it hit me that there weren't any options for me to understand what was being spoken unlike the other forms of media. That being said, I want to pass along 2 suggestions/scenarios that I hope Apple will incorporate into iTunes because, not only do I want to be able to enjoy it myself, I want 28 Million other deaf and hard-of-hearing people (10% of US population) to enjoy the Apple experience too.
--------
1) Scenario 1: Create a new feature in the iTunes Menu-bar that lets the viewer toggle captioned text "on-or-off" while watching videos.
iTunes is built on top of the Quicktime framework so text-captioning should be supported.
It doesn't cost any more money for Content Providers to provide captioned text files (timecode markers) along with their content because it was already created for and streamed during broadcast. This should already exist and be shared along with provided videos.
In this first scenario, iTunes viewers would toggle the text-captioning "on" within iTunes to view text-captioning in the video.
---------
2) Scenario 2: Content Providers, through iTunes provide an alternative video download option containing embedded captioned text (like subtitled movies)
Another possible approach would be to have Apple request that Content Providers also provide text-captioned copies for these who choose to download that version instead of non-captioned files.
In this second scenario, All deaf/HOH people could simply just purchase the captioned files in iTunes instead.
---------
I hope this feedback and these 2 suggestions help. If you have any better ideas, I'm all for it! Please pass this along to the right people in Apple, so that maybe, hopefully, something can be done to address this. Would love to hear back from you and or whoever else gets this.
Thank you for your time!
BG