Compensation from Apple?

[pfh118]

My Macbook's hard drive recently failed. I was still under warranty and all that jazz. The next couple weeks after the failure involved a whirlwind of screw-ups and complications on Apple's part, involving complications with a new hard drive and shipment for my laptop. I actually was assigned a representative from Apple to follow my case, who also informed me that when my laptop finally makes it back to me, we can discuss possible compensation. I have no base of knowledge concerning what my leverage is with the compensation. The only exact monetary compensation I would want is the amount I'm going to be charged on my cell phone bill for the obscene amount of time I had to spend on the phone with Apple Support in those two weeks. Other abstracts include the fact that I just started a new job which requires the use of my laptop, and I'm now two weeks without it. Does anyone know what else I could negotiate with Apple in this situation?

 

[SilentPanda]

I think usually they just offer something... you usually don't have to negotiate.

 

[GoCubsGo]

You most likely will not be able to negotiate loss of work due to your laptop being out of commission. Even if you can prove that you are to provide a laptop of your own for your work I doubt you'll see a penny. What Apple may do is give you a store gift card of sorts or perhaps exchange the entire laptop. I also do not think they will shell out any actual cash for your cell phone. Again, they may resort to a gift card of sorts. Apple is not responsible for you not having a phone that could otherwise handle excessive minutes used. I'm not saying you should have a landline or a larger calling plan, I'm only saying Apple isn't paying that bill.

On the flip side it does sound as though Apple CS is pulling through on this one for you.

 

[viqas]

compensation usually means a gift card, the most i have heard about was 150$ which can get you an ipod

 

[pfh118]

Thanks for the responses, everyone--that's all I needed to know.