Complaints I sound far away when iPhone 5s is against pillow

[Arvs2505]

Hi everyone,
I've had an iPhone 5s for over a year and for the entire time I've had it I've had complaints from my bf that when i speak to him while in bed that I sound muffled or far away when the phone is against the pillow. I thought it was just my bfs phone that was broken but when I called a store the other day they also told me I sounded far away too. So I'm now thinking it is clearly my phone..
Does anyone know what the problem may be?

 

[Shirasaki]

So the second time you see the similar situation, are you putting your phone against pillow?

 

[Arvs2505]

Yep. Sorry should have made that clear. Any time I speak with the phone against the pillow, my voice becomes muffled. And I've already made sure I'm not covering the microphone or anything

 

[aristobrat]

And I've already made sure I'm not covering the microphone or anything

I wonder if the pillow is covering the microphone on the back (between the camera and flash)?

 

[Shirasaki]

Yep. Sorry should have made that clear. Any time I speak with the phone against the pillow, my voice becomes muffled. And I've already made sure I'm not covering the microphone or anything

I think, there is a microphone in the back, yes, like others says. Apple has designed two microphones. One for picking up your voice, and the other one for noise cancellation.

Try talking without the phone against pillow, and see if anything could be improved.

----------

I wonder if the pillow is covering the microphone on the back (between the camera and flash)?

Maybe, but she says she didn't cover any microphone.

 

[C DM]

I wonder if the pillow is covering the microphone on the back (between the camera and flash)?

Yeah, it sounds like it's related to the noise-cancellation piece of it and one of the microphones being covered.

Changing position is probably the better option, but if needed I believe there's a way to disable noise cancellation in settings (Settings > General > Accessibility > Phone Noise Cancellation).

Having said that, as I understand it, the whole noise cancellation thing is really more applicable to your end of things though, not the other person you are talking to...but perhaps it's having some effect anyway.

 

[Applejuiced]

Put the phone under the pillow.
And then say "can you hear me now"
Like others said, its the noise canceling mic in the back of the phone that when sealed is causing this.
Try not to put the back of the phone against the pillow or the same thing will happen.
Or use a bluetooth piece.