Hi,
This is probably a question more for the Consumer rights but wanted to know if anyone else went through the same and how to best go about sorting it without having to remortgage my house to cover the cost of the repair.
I purchased a 13inch MBP 2020 (M1) model in June 2021 (now outside warranty with no Apple Care) and now the screen has started to flicker and vertical lines appear permanently down the left hand side. I went back to apple just over the 2 year period wr they say you can bring it back to be told that they wouldn't fix it for free which I'd expect if the fault had been caused by me.
The Apple store opened it up first time round to check if anything was loose and to reset a cable inside which didn't work, they then recommended that buying a new cable which connects the board to the screen to see if that helped fix the issue and that didn't work either so they then said the only other option would be to replace the whole display at a cost of over £500. The laptop cost £1900. I was advised (not by Apple) to get it independently checked and this was the response from that company...
Having sent this on to Apple to make a claim, they refused to do anything. For me there are two things here... 1) they need to standover their product and either replace the screen or at least offer the repair at a discounted fee if the fault was not caused by the person using it. 2) I'd expect that buying a laptop which cost almost £2000 to get more than 2 years out of it. In fact, every other Apple product I have had has lasted over 5 years.
Would appreciate any advice you could offer
This is probably a question more for the Consumer rights but wanted to know if anyone else went through the same and how to best go about sorting it without having to remortgage my house to cover the cost of the repair.
I purchased a 13inch MBP 2020 (M1) model in June 2021 (now outside warranty with no Apple Care) and now the screen has started to flicker and vertical lines appear permanently down the left hand side. I went back to apple just over the 2 year period wr they say you can bring it back to be told that they wouldn't fix it for free which I'd expect if the fault had been caused by me.
The Apple store opened it up first time round to check if anything was loose and to reset a cable inside which didn't work, they then recommended that buying a new cable which connects the board to the screen to see if that helped fix the issue and that didn't work either so they then said the only other option would be to replace the whole display at a cost of over £500. The laptop cost £1900. I was advised (not by Apple) to get it independently checked and this was the response from that company...
Model: MacBook Pro (13-inch, M1, 2020) Serial Number: FVXXXXXXXXXXXX Display shows flickering and
vertical lines near the left side of the screen. Symptoms slightly change as the display is flexed. Issue persists after reseating
internal eDP cable. Issue doesn't replicate itself from a known good external monitor. There appears to be no sign of damage
externally and internally. Can't find any obvious cause to the hardware fault. Replacement display assembly would be
required to resolve issue.
Having sent this on to Apple to make a claim, they refused to do anything. For me there are two things here... 1) they need to standover their product and either replace the screen or at least offer the repair at a discounted fee if the fault was not caused by the person using it. 2) I'd expect that buying a laptop which cost almost £2000 to get more than 2 years out of it. In fact, every other Apple product I have had has lasted over 5 years.
Would appreciate any advice you could offer