iCloud Contacts disappearing across devices

[Appleenthusiast123]

Has anyone else had issues with contacts suddenly disappearing from iCloud? I haven’t changed any settings and have always synced my contacts with iCloud.

A couple of days ago almost all my contacts vanished, so I spoke to someone at Apple support who showed me how to restore contacts via iCloud.

Now, 2 days later 100 contacts have disappeared again. It seems completely random.

Anyone else been experiencing this problem recently?

 

[0128672]

Are you sure you’re viewing the All Contacts view on your devices?

 

[Appleenthusiast123]

Are you sure you’re viewing the All Contacts view on your devices?

Yup, and it’s happening across all my devices Apple support couldn’t tell me why they disappeared. They just said it was “very strange”

 

[Easttime]

I’ve got a friend who has been dealing with a similar problem. Support unable to help. Almost like he has two accounts that interfere with each other.

 

[0128672]

Just to have the details here, what are your devices and the OS versions? Do you have contacts syncing from non-iCloud accounts too (Outlook, GMail, etc.)?

 

[Appleenthusiast123]

Just to have the details here, what are your devices and the OS versions? Do you have contacts syncing from non-iCloud accounts too (Outlook, GMail, etc.)?

Devices:

iPhone 11 Pro on iOS 14.5.1

MacBook Pro 13-inch 2016 on Mac OS Big Sur 11.2.3

iCloud

Have 2 x gmail accounts, but both have contact syncing disabled

 

[0128672]

I see there have been reports in the Apple Community discussion of this happening without a solution. The general wisdom is to make sure both of your devices are updated to the latest versions. There’s no guarantee that will resolve it, but it’s worth a try.