iPhone 14 Pro Max Cracked back glass on my 14PM

[auwkeung]

Recently I crashed my 14PM's back glass when I got out of the car...
I have AppleCare and would like to know, with the reduced excess now, if anyone who had their phones Applecared recently share do they still do the back system swap, where they change the whole system including battery, logic board and frame, or they just swap the back glass?

 

[bob_zz123]

I believe they can just replace the back glass on iPhone 14 models, assuming no internals are damaged (based on their diagnostics), rather than the back system swap they did on earlier models.

 

[auwkeung]

I know that 14 has been designed such that the back glass could be swapped easily, but Pro Max's back glass seems to be still glued to the back plate?

 

[MmkLucario]

I know that 14 has been designed such that the back glass could be swapped easily, but Pro Max's back glass seems to be still glued to the back plate?

Yes, just the 14/14 Plus have the more repairable design. The Pro and the Pro Max have the same design as the 13 Pro and Pro Max, which means it’s harder to repair the black glass and therefore more expensive.

 

[BugeyeSTI]

Recently I crashed my 14PM's back glass when I got out of the car...
I have AppleCare and would like to know, with the reduced excess now, if anyone who had their phones Applecared recently share do they still do the back system swap, where they change the whole system including battery, logic board and frame, or they just swap the back glass?

If you have Applecare+ I would just ask for an express replacement.

iPhone Express Replacement Service - Apple Support

We know how much you rely on your iPhone. With Express Replacement Service, you receive a replacement right away, so you don’t have to go without.

support.apple.com

 

[auwkeung]

Yes, just the 14/14 Plus have the more repairable design. The Pro and the Pro Max have the same design as the 13 Pro and Pro Max, which means it’s harder to repair the black glass and therefore more expensive.

but the cost of a back glass repair for a AppleCare warranted phone is the same regardless of the model

 

[MmkLucario]

but the cost of a back glass repair for a AppleCare warranted phone is the same regardless of the model

Perhaps because it’s AppleCare?

 

[auwkeung]

Perhaps because it’s AppleCare?

Yes I was referring to the cost for AppleCare repair...but I don't know if they still replace the whole rear system or just the glass

 

[BugeyeSTI]

Yes I was referring to the cost for AppleCare repair...but I don't know if they still replace the whole rear system or just the glass

They will either replace the rear chassis and swap over everything from your device or replace the phone with a refurbished unit. Apple doesn't replace rear glass on any Pro models... As I stated in my post, express replacement is the easiest, fastest way to deal with an issue like this and most likely they will send a refurbished device and not repair your phone..