I bought an Early 2015 13-inch Retina screen MacBook Pro online 5 months ago. It was pre-owned but stated to be in perfect condition, hardly used and always been in a case.
It's been working great until the other day when I gently touched the left side of my monitor and suddenly black and coloured vertical and horizontal lines appeared on the left and bottom sides of the screen. Touching any part of the screen made more lines appear, and a reflection of the top menu bar was flickering on the bottom of the screen, covering the app dock. Everything else was working fine but the flickering lines got worse with time so I stopped using it. Resetting the PRAM 5 times or so made no difference.
All the Apple Stores in my area required a reservation 2 weeks in advance so I chose an Apple Authorized Service Provider closest to me. I have the flu so I had a relative take it in for me today.
My relative was told by the technician that the error was probably caused by a hairline crack in the screen, even though they couldn't see it. They're going to replace the whole upper part of the computer for around $1,000 CAD. I have AppleCare until 2019 and was told that this wasn't covered by it.
Considering the computer has been in perfect condition since bought, never dropped, and the previous owner claims the same thing, is there any possibility the fracture was a manufacturer defect, or is there any way this can still be eligible for AppleCare coverage?
Thanks for any advice
It's been working great until the other day when I gently touched the left side of my monitor and suddenly black and coloured vertical and horizontal lines appeared on the left and bottom sides of the screen. Touching any part of the screen made more lines appear, and a reflection of the top menu bar was flickering on the bottom of the screen, covering the app dock. Everything else was working fine but the flickering lines got worse with time so I stopped using it. Resetting the PRAM 5 times or so made no difference.
All the Apple Stores in my area required a reservation 2 weeks in advance so I chose an Apple Authorized Service Provider closest to me. I have the flu so I had a relative take it in for me today.
My relative was told by the technician that the error was probably caused by a hairline crack in the screen, even though they couldn't see it. They're going to replace the whole upper part of the computer for around $1,000 CAD. I have AppleCare until 2019 and was told that this wasn't covered by it.
Considering the computer has been in perfect condition since bought, never dropped, and the previous owner claims the same thing, is there any possibility the fracture was a manufacturer defect, or is there any way this can still be eligible for AppleCare coverage?
Thanks for any advice