Damaged my iPhone but Apple came through

[mstell168]

Just thought I would share my experience, incase any of you have to go through the unfortunate experience of damaging you phone.

I was out bike riding and the phone fell out of my pocket. Fell in the worst possible way, glass hitting a curb and cracked, I was surprised it didn't shatter. The phone actually worked fine, just cracks all over the screen. I brought it to an Apple, I think they guys at the Genius Bar where more upset than I was. They took down my info, switched my sim card to a loaner phone and took care of the shipping of my damaged phone. In about a 1/2 hour I was on my way. 3 days later, I had a brand new phone sent to my apt. They didn't even bother repairing the screen, just sent me a new phone. Aside from the $30 loaner charge it didn't cost me a penny. I was very surprised, it even said on the damage report, customer negligence or something to that effect and there still was no charge, just stated "Responsibility of AppleCare.

I could not imagine getting this type of service with any other cell phone brand. Nice work Apple!

Oh if anyone is wondering the loaner was a fully functional 8gb iPhone, only difference was it had "AppleCare Service" engraved on the back.

 

[DopestGingah]

Sounds like you got lucky! But also Apple wants to make sure that everyone who spends $600 on a phone is happy! I can't imagine them doing this kind of "drop it and we will replace it" thing for too much longer though.

 

[Sobe]

You should tell this guy to throw his phone at a curb a couple of times til the screen cracks.

 

[mstell168]

guess I got lucky with my iphone repair.

 

[Macmaniac]

Apple is never this nice when it comes to the Mac side of things, if you break your screen on a new MBP or MB you are SOL, and they will happily charge you $700-$1k to replace the screen.
Apparently Apple does not want people who buy a $2500 computer to be happy, but I bet it costs Apple a lot less to replace a screen on an iPhone then it does on a computer.