iPad Pro Dead iPad

[Apple Mac Daz]

My M4 iPad Pro 13” was left on charge last night, on my ESR 7-1 base, woke up this morning it was still plugged in showing 90% charge
unplugged it and plugged it back in and it failed acknowledge it was plugged in

Did a force restart and on restarting still wouldn’t charge or acknowledge it was plugged in again

Then the iPad powered down and now it won’t power up and no sign of any life

Any ideas take it knackered for some reason

 

[Regulus67]

Then the iPad powered down and now it won’t power up and no sign of any life

Any ideas take it knackered for some reason

If you can not turn it on, the last option I believe is to restore it with DFU mode.

If you can't update or restore your iPad - Apple Support

You can put your iPad in recovery mode, then restore it using your computer.

support.apple.com

Please do a search on this. As I have never tried it on any iPad.

 

[960design]

Easiest to do with Apple Configurator, shows on the screen "DFU" when achieved.
The M4 series iPad Pros are pretty finicky about getting in DFU mode, not to mention the finger dance.
The timing is pretty tight. It may take you 10 - 20 times to get it right.
Do not follow the 10 second recommendation, try several times at 5 - 7 seconds.

 

[Apple Mac Daz]

Could a Apple Store get it back on

I do have AC+ on the device worse case

 

[FreakinEurekan]

Sure, store can certainly help

 

[Apple Mac Daz]

Sure, store can certainly help

i was running iOS26 B7 but weird how it’s ended up like that

 

[Apple Mac Daz]

update

Just been to an Genius appointment

At first he tried saying it has 2 slight bent pins in the USB C port, cleaned it but said with USB C even if one side is knackered the other side would still work. Data transfer was still working though
Then it also failed to charge via a magic keyboard
It could be a software issue with B7 of iOS
The device also refused to enter DFU and randomly restarted itself so it’s been sent away for inspection

 

[Shanghaichica]

update

Just been to an Genius appointment

At first he tried saying it has 2 slight bent pins in the USB C port, cleaned it but said with USB C even if one side is knackered the other side would still work. Data transfer was still working though
Then it also failed to charge via a magic keyboard
It could be a software issue with B7 of iOS
The device also refused to enter DFU and randomly restarted itself so it’s been sent away for inspection

Are they going to repair/replace?

 

[Apple Mac Daz]

Are they going to repair/replace?

They have sent it away for inspection with a recommendation of a free out of warranty replacement than a AC+ claim

 

[Hooyah]

Apple will look after you. Did you have AppleCare, and did you buy it from Apple direct? (Either in store or online)

 

[Apple Mac Daz]

Apple will look after you. Did you have AppleCare, and did you buy it from Apple direct? (Either in store or online)

yh direct from Apple and also have AC+ but hopefully they replace it for free. I am in the U.K so it’s down under consumer law than a AC+ claim

 

[Apple Mac Daz]

Update is there anyway I can find out what caused it

 

[MarkC426]

If you sign in, does that tell you anymore…?

 

[Apple Mac Daz]

If you sign in, does that tell you anymore…?

No nothing

 

[Hooyah]

Congrats! I knew Apple would look after you. Enjoy that sweet new iPad Pro