Dead launch day iPhone X

[teachh]

Brand new launch day iPhone X is dead.

I was in the middle of setting it up, and screen went dark at about 90% and now nothing. Tried new method of force reset, new DFU mode, Plugging into iTunes, plugging into power nothing works. Pretty disappointed that I'm probably the only person on launch day with a lemon. Will be trying to exchange it at apple tomorrow without an appointment wish me luck.

Check out the video showing it unresponsive

Anyone else having issues?

 

[Donoban]

Brand new launch day iPhone X is dead.

I was in the middle of setting it up, and screen went dark at about 90% and now nothing. Tried new method of force reset, new DFU mode, Plugging into iTunes, plugging into power nothing works. Pretty disappointed that I'm probably the only person on launch day with a lemon. Will be trying to exchange it at apple tomorrow without an appointment wish me luck.

Check out the video showing it unresponsive

Anyone else having issues?

Yep, she's farked.

 

[nia820]

Return it.

 

[thepyrate]

I feel you buddy, my iPhone X died too! Was fine all day yesterday, put it on the charger overnight and today totally unresponsive, tried everything. I can’t get to anyone about it until Monday for a replacement - big downside of launching on a Friday!

 

[oops1975]

that's bad... return it and make sure you that replacement is not in plain white box... if they do, just give it back and buy another one.

 

[teachh]

I feel you buddy, my iPhone X died too! Was fine all day yesterday, put it on the charger overnight and today totally unresponsive, tried everything. I can’t get to anyone about it until Monday for a replacement - big downside of launching on a Friday!

Does yours power on?

 

[apachie2k]

happened to me.... It's a bit frustrating after not having an iphone for a couple generations and not having any issues with samsung for the past couple of years. Makes me wonder if I made the right choice, now I have to wait until tomorrow and drive to an apple store on a sunday to get this resolved. To elaborate on the issue, right after opening the box, taking off the film and turning it on the touch screen doesn't respond to any finger point or gesture. I can get the restart slider to appear from holding the hard buttons but can't slide. I did a hard reset and that didn't help... I wonder how many people were affected. I have t-mobile.

 

[jallenclark]

happened to me.... It's a bit frustrating after not having an iphone for a couple generations and not having any issues with samsung for the past couple of years. Makes me wonder if I made the right choice, now I have to wait until tomorrow and drive to an apple store on a sunday to get this resolved. To elaborate on the issue, right after opening the box, taking off the film and turning it on the touch screen doesn't respond to any finger point or gesture. I can get the restart slider to appear from holding the hard buttons but can't slide. I did a hard reset and that didn't help... I wonder how many people were affected. I have t-mobile.

This just happened to me on ATT, I was searching for any resolution but I guess I need to return it.

 

[kyle0483]

Mine just reboots over and over to the apple logo but won’t move any further. It also won’t connect to iTunes so I’m having to send it back. Was working fine and then just shut off on it’s own. Another thing I found strange is sometimes it would get really hot while wireless charging but the thing is it wouldn’t be charging when this happened.

 

[iphonehype]

that's bad... return it and make sure you that replacement is not in plain white box... if they do, just give it back and buy another one.

Plain white will be new. Too early for returns but as it’s less than 7/14/28 days old depending on country law should be a retail replacement!

 

[teachh]

Update: Took the phone in first thing Saturday morning. They verified it is internally fried. Phone was getting extremely hot to the touch even though it would not power on. Nothing they were able to do would power it on.
The only option for me since it was purchased at tmobile was to get a whitebox replacement. The genius mentioned that it is a brand new phone just not in retail packaging as that is their only option for phones not purchased through apple. Was pretty disappointed that they couldn't do a full retail swap since the phone was literally just released.
Nevertheless I took it as Tmobile doesn't plan to have stock until late December.
She did mention that this kind of problem is extremely interesting / rare and that they will be packaging up for their engineers to dissect and that the engineers may be reaching out to me to discuss the details.

So I did get a new phone, and so far I love it. Took a little getting used to, but the replacement phone has been great. Another thing I noticed, was the replacement phone was 10x faster to setup, so there really must have been some hardware and software issues with the original unit.

 

[Applejuiced]

This is not extremely rare or whatever they told you at Tmobile.
With every years iphone releases some might get defective devices that need to be replaced. Just as with everything mass produced by the millions sometimes you'll get a bad one.

 

[teachh]

This is not extremely rare or whatever they told you at Tmobile.
With every years iphone releases some might get defective devices that need to be replaced. Just as with everything mass produced by the millions sometimes you'll get a bad one.

This was at the Genius Bar, and their reasoning for it being extremely rare was for the actual circumstance. They mentioned that they have had phones just never power on, or phones that are glitchy while powered on but the fact that it was working and then died the way it did without being able to power back on was rare. I'm just going by what was said, but they did have me sign and fill out some paperwork for the engineers, which I have never had to do before when swapping a phone / device.

 

[DNichter]

Definitely strange, I am sure Apple will replace. I have never had an issue with any iPhone's over the year so I really can't feel your pain. Sucks though.

 

[kyle0483]

Very interesting. As I had posted above mine was getting very hot while charging wirelessly and then to the point where it wouldn’t charge at all but showed that it was. After all that the phone went into a reboot and can’t recover.

 

[Applejuiced]

This was at the Genius Bar, and their reasoning for it being extremely rare was for the actual circumstance. They mentioned that they have had phones just never power on, or phones that are glitchy while powered on but the fact that it was working and then died the way it did without being able to power back on was rare. I'm just going by what was said, but they did have me sign and fill out some paperwork for the engineers, which I have never had to do before when swapping a phone / device.

Yes, thousands of iphones that happen to be working and then die though
They like to act like that its very rare and never happens but it happens a lot.
No worries though, glad they took care of you.

 

[apachie2k]

final update: I went to the apple store on a sunday afternoon since that was the only time they had available, since it was a day later the phone was dead when I got to the Genius Bar, they plugged it in and it started working! So they record everything and say if it happens within 10 days all I have to do is walk in - so it happened again (where the screen is completely unresponsive to any touch) and i'm just fed up with it, i'm not going back and I don't want to go through it again, I need a working phone for work so I exchanged it for an iPhone 8 plus -- i'll wait for the next model...

 

[teachh]

final update: I went to the apple store on a sunday afternoon since that was the only time they had available, since it was a day later the phone was dead when I got to the Genius Bar, they plugged it in and it started working! So they record everything and say if it happens within 10 days all I have to do is walk in - so it happened again (where the screen is completely unresponsive to any touch) and i'm just fed up with it, i'm not going back and I don't want to go through it again, I need a working phone for work so I exchanged it for an iPhone 8 plus -- i'll wait for the next model...

I'm surprised they didn't just swap it out for you then and there. It's a launchday device I would think they would rather have a happy customer instead of an upset one that may have to make another trip in.

 

[dave006]

.....The only option for me since it was purchased at tmobile was to get a whitebox replacement. The genius mentioned that it is a brand new phone just not in retail packaging as that is their only option for phones not purchased through apple. Was pretty disappointed that they couldn't do a full retail swap since the phone was literally just released..

I am not sure why you would expect Apple to provide you a retail iPhone X as a replacement for an iPhone X that you purchased from T-Mobile.

You could and should have returned the defective iPhone X to T-Mobile and then purchased a new iPhone X from Apple (if they had inventory). Once you accept a warranty replacement device, you can't return your device for a refund at T-Mobile.

Apple only provides warranty service for iPhones purchases from Carriers. That's the agreement that you agreed to when you purchased your iPhone X from T-Mobile.

The white box warranty replacements are currently brand new, no chance to recycle any launch iPhone X units this soon after launch.

Dave