Dead MacBook Air - Apple logo

[Wungdot]

Intel MacBook 2020 Air bought new. Rose Gold. Minimal use. Been safely stored. So plugged it in, it came on and asked for password, guessed wrong, gave me hint. Then it froze up. Cursor wouldn’t move. I had to push button to shut it down. When I turned it on again, black screen with Apple logo. Loads to Black screen with Apple Logo.
It isn’t loading anything. No status bar. Came with a C charger and 2 thunderbolt ports. This charger doesn’t have any light indicator. Tried leaving it on the charger. No difference. Switched charger. Reset using every possible various key sequences. Won’t go to safe, repair or diagnostic modes. Won’t go past the frozen screen. Can hear fan. Tried a different outlet. Reversed the cable. Tried both ports. Don’t know if the battery is so dead, it won’t charge. Was hardly used. What could be issue? What to do? Help!

 

[Slartibart]

you did reset the SMC?

 

[JPack]

Probably dead battery due to extreme discharge. There's no way to "safely store" a notebook unless you regularly charge it.

 

[Wungdot]

you did reset the SMC?

Yes

 

[Wungdot]

Probably dead battery due to extreme discharge. There's no way to "safely store" a notebook unless you regularly charge

 

[Wungdot]

Thanks for reading my post and offering information. Have much older Mac laptops that aren’t used regularly either and still boot up. Still work fine when plugged in. Never replaced a battery. Newest laptop wasn’t carried much anywhere so wasn’t aware it needed to be taken out of bag and regularly charged. Didn’t realize battery was discharging from not being used. It did boot up and was working until it froze and won’t boot back up even when plugged in. Apparently battery isn’t even charging or plugging it in isn’t bypassing battery. So replacing the battery will fix the problem? Is this expensive? Is it worth fixing? Can a battery be purchased online and self installed? If battery is replaced, will it work as it should? Any advice appreciated.

 

[JPack]

Thanks for reading my post and offering information. Have much older Mac laptops that aren’t used regularly either and still boot up. Still work fine when plugged in. Never replaced a battery. Newest laptop wasn’t carried much anywhere so wasn’t aware it needed to be taken out of bag and regularly charged. Didn’t realize battery was discharging from not being used. It did boot up and was working until it froze and won’t boot back up even when plugged in. Apparently battery isn’t even charging or plugging it in isn’t bypassing battery. So replacing the battery will fix the problem? Is this expensive? Is it worth fixing? Can a battery be purchased online and self installed? If battery is replaced, will it work as it should? Any advice appreciated.

I'd take it to a repair shop where they can connect a DC power source to see if it would boot correctly. You can throw parts at it, but no guarantees it'll work. Battery replacement part is about $100.

 

[arcite]

The disk might have been wiped due to being unpowered for so long/drained battery.

 

[headlessmike]

Intel MacBook 2020 Air bought new. Rose Gold. Minimal use. Been safely stored. So plugged it in, it came on and asked for password, guessed wrong, gave me hint. Then it froze up. Cursor wouldn’t move. I had to push button to shut it down. When I turned it on again, black screen with Apple logo. Loads to Black screen with Apple Logo.
It isn’t loading anything. No status bar. Came with a C charger and 2 thunderbolt ports. This charger doesn’t have any light indicator. Tried leaving it on the charger. No difference. Switched charger. Reset using every possible various key sequences. Won’t go to safe, repair or diagnostic modes. Won’t go past the frozen screen. Can hear fan. Tried a different outlet. Reversed the cable. Tried both ports. Don’t know if the battery is so dead, it won’t charge. Was hardly used. What could be issue? What to do? Help!

The last Intel Macs behave differently than older Macs when it comes to recovering them thanks to the T2 chip used to control the firmware. Have you tried the instructions shown here? https://support.apple.com/en-us/108900

 

[Wungdot]

The last Intel Macs behave differently than older Macs when it comes to recovering them thanks to the T2 chip used to control the firmware. Have you tried the instructions shown here? https://support.apple.com/en-us/108900

Have not tried this step. It boots to a screen with the Apple logo, is that the same as a blank screen? Thanks for the instructions.

 

[Wungdot]

Yes

Tried but no key sequences are working. Makes no difference. No reaction to attempt to reset. It stays on Apple logo black screen.