Dead pixels...help

[S600MBUSA]

It appears that my Macbook Pro has some dead pixels. The machine was purchased in the first week of August. These appear to have only recently developed.

Several questions and points:

1. The screen flaws appear best on a white background, and don't show up at all on a black screen. This indicated dead pixels, as opposed to stuck, correct?

2. I tried JScreenFix just to see if it would do anything, considering I first thought they were stuck pixels. It did not help.

3. What sort of response can I expect from Apple? Screen replacement? Entire computer replacement? Obfuscation and obstruction? I've read that some stores are less than co-operative, especially when it's just one or two pixels involved. My screen looks to have at least six to eight pixels all aligned perfectly in a vertical column.

Thanks in advance

 

[Dybbuk]

It appears that my Macbook Pro has some dead pixels. The machine was purchased in the first week of August. These appear to have only recently developed.

Several questions and points:

1. The screen flaws appear best on a white background, and don't show up at all on a black screen. This indicated dead pixels, as opposed to stuck, correct?

2. I tried JScreenFix just to see if it would do anything, considering I first thought they were stuck pixels. It did not help.

3. What sort of response can I expect from Apple? Screen replacement? Entire computer replacement? Obfuscation and obstruction? I've read that some stores are less than co-operative, especially when it's just one or two pixels involved. My screen looks to have at least six to eight pixels all aligned perfectly in a vertical column.

Thanks in advance

6-8 in a column!? Completely unacceptable. Call them immediately.

 

[Trepex]

It appears that my Macbook Pro has some dead pixels. The machine was purchased in the first week of August. These appear to have only recently developed.

Several questions and points:

1. The screen flaws appear best on a white background, and don't show up at all on a black screen. This indicated dead pixels, as opposed to stuck, correct?

2. I tried JScreenFix just to see if it would do anything, considering I first thought they were stuck pixels. It did not help.

3. What sort of response can I expect from Apple? Screen replacement? Entire computer replacement? Obfuscation and obstruction? I've read that some stores are less than co-operative, especially when it's just one or two pixels involved. My screen looks to have at least six to eight pixels all aligned perfectly in a vertical column.

Thanks in advance

6 to 8 pixels in a cluster like that should mean that you don't have any problems. Try an Apple store first, if you get a trouble Genius, trying asking to have someone else take a look, and if all else fails, call apple. It helps if you can take a picture and be ready to email it to them. In the past they've asked for it and you might get a speedier solution if you volunteer to send them a pic.