Defective Power/Sleep button iPhone 7 Plus

[MauricioMarz]

Hello, i have an iPhone 7 Plus with less than two weeks, i bought here in Mexico with my carrier Telcel,

The Power/Sleep button doesn't work and it's sunk...

I went to my carrier two days ago, and they say they have no replacement units yet.. that i must wait at least one month or more..

I went to one Apple Premium Reseller... they say the same..

So i called Apple, they say they cannot do nothing about it and i must wait ...

I'm 4 hours from El Paso, TX but it's costly to go there, because i cannot be sure if they have replacement units in Apple Store El paso.

What can i do?

 

[VSMacOne]

Hello, i have an iPhone 7 Plus with less than two weeks, i bought here in Mexico with my carrier Telcel,

The Power/Sleep button doesn't work and it's sunk...

I went to my carrier two days ago, and they say they have no replacement units yet.. that i must wait at least one month or more..

I went to one Apple Premium Reseller... they say the same..

So i called Apple, they say they cannot do nothing about it and i must wait ...

I'm 4 hours from El Paso, TX but it's costly to go there, because i cannot be sure if they have replacement units in Apple Store El paso.

What can i do?

Call the store and see if you can find out if they have replacement available before making the trip.

 

[MauricioMarz]

Call the store and see if you can find out if they have replacement available before making the trip.

I already called them but they say they cannot say me if they have

 

[VSMacOne]

I already called them but they say they cannot say me if they have

I would ask for a manager and explain the situation you're in. No way they won't tell you.

 

[44267547]

Being the shortages of the iPhone currently, you might receive an express replacement. Otherwise, your situation might require some patience. At least your iPhone is operable until the device can be replaced.