Dell financial services customer service

[glocke12]

Geez, Ive always heard bad things about dell CS, but up till now never had a problem. I ordered a GPS system from Dell, than actually sent it back the day it arrived. The credit took about 2-3 weeks to go through, and I thought that was the end of it. Than the other day I got a letter saying I owed $30.00 to them. I tried calling DFS to explain that I returned the item right away. The first time I called there was no communication problem until I asked for a refund. When I asked for a refund the line went dead.

The second time I called, again there was no communication problem until I asked for a refund. Once I started asking for a refund the person on the other end from india claimed not to be able to hear me very well, than the line went dead.

Dell sucks...probably alot less hassle to pay the $30.00....

 

[aristobrat]

Dell sucks...probably alot less hassle to pay the $30.00....

If you don't pay it, will Dell charge your CC instead? If so, let them charge it and then dispute the charge with your CC provider. They'll be able to get Dell on the phone.

 

[GoCubsGo]

Dell's decision to off-shore customer service sucks. Dell doesn't exactly suck. I understand saying that in a Mac forum is likely to result in flames but I'm comfortable with that.

Dell, now failing mortgage lenders, telecom companies, etc. all made very poor decisions to off-shore everything. While I agree with the cost savings that off-shoring has offered large companies, I disagree with what it has cost the customers in time and frustration; as you've clearly displayed here.

I would let them charge you $30.00 as the person just above me said and then dispute it with your CC company.