I pre-ordered the 12 pro on the Citizens yearly upgrade program. Before the pre-order I prequalified and everything to make the process quick on preorder day. Well, I ended up returning that phone to get the 12 Pro Max. Refund was processed, loan was cancelled, apple app showing I'm once again eligible. Unfortunately while trying to pre qualify for the 12 max I'm running into the following error. "This Line is not authorized to activate through Apple Online Store". I have a personal account and AM account manager, never a business account. Can someone please, please help? Nobody so far at Apple of Verizon could help.
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iPhone 12 Pro Desperate Need of Help with iUP Issue
- Thread starter Morcom88
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Thanks captain obvious but as I stated in my post, I’m already an account manager. How do I “go online and authorize it”?
I am dealing with the exact same problem. The reason is because there is a "Pending Order" on your Verizon line. If you open the Verizon app on your phone and try to upgrade your phone through Verizon, you'll see this error message. This is only something that Verizon can fix apparently, and it's a pain in the ass because to most reps it doesn't look like you have any pending orders on the account. From my research, it seems like the Verizon Core team may be able to resolve this, but you have to specifically request that department when you call in.
Let me know if you have any success, I tried this morning but didn't have enough time to stay on hold with them.
Let me know if you have any success, I tried this morning but didn't have enough time to stay on hold with them.
The animosity is from a soy boy that wants everyone else to do everything for him. He wanted to play in the gray area and not the citizen loan will take time to close. A finance company does not work at the rate you return an item.
Sucks to learn the hard way when dealing with financial institution refunds
luckily the pro max will still be available for order the following week as well believe it or not
luckily the pro max will still be available for order the following week as well believe it or not
Call VZW or Apple. You'll probably have to wait a long time as this issue will most likely have to be escalated to a level 2 agent.
Certainly no soy boy here, the animosity is because I clearly explained I COULD NOT do it online and someone replied so go online and do it. It was no help. I reached out to verizon and Apple many times so also not looking for you all to "do everything for me" Also explained in my original comment THE LOAN CLOSED so no, I was not playing in the grey area, I even drove 3 hours to return it at the apple store, learn to read and get back to me Troll
Oh ya I see that now, I couldn't login to this (my original) so in haste I created my new one to hopefully get an answer about the preorder but that didn't happen. Now that I'm on my desktop I guess it had the prior act info saved. I guess I should delete the most recent one.
Thank you! I was wondering why some of the replies I was seeing never made it to my inbox.
I was able to get it working thank you for checking in. I thought it was because I logged in via website on my desktop and it sent a code to my phone which it never did from the app, but yes it was a couple days ago so maybe they were having issues with the system.