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Diagnosing An Error

L

LuthersBoots

macrumors member
Original poster
Nov 12, 2010
40
0
Lake District, Cumbria UK
Hi all, i have a problem with my MAC PRO that seems to be getting a little worse.

I get the dreaded black box "You need to retort your computer" when I attempt the following:

Lengthy Video Conversion
Exporting of multiple images from Lightroom (200+)

I am also getting a strange problem now where the spinning ball comes in whilst using UTorrent.

I have upgraded uTorrent to the latest version and that didn't help.

I have done a little research and it may well be down to my Memory? I looked at the diagnostic and noticed my Riser A Dimm2 has an error.
Have I laid out my memory in the correct manner?

how do Isolve this problem?

Thanks again for your help.
 

Attachments

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Looks like the reseating of the memory worked. 8 video conversions later and its fine.
I guess it crapped out when there was a problem with the memory.

UPDATE:

SPOKE TO SOON< Just crashed:


Interval Since Last Panic Report: 1215744 sec
Panics Since Last Report: 6
Anonymous UUID: B435E342-9F78-4B3A-8BB7-CD8F7B538EB3

Thu Oct 27 16:06:53 2011
Machine-check capabilities (cpu 1) 0x0000000000000806:
family: 6 model: 23 stepping: 6 microcode: 1547
Intel(R) Xeon(R) CPU E5462 @ 2.80GHz
6 error-reporting banks
threshold-based error status present
Machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0xf200000410000800 valid
MCA error code: 0x0800
Model specific error code: 0x1000
Other information: 0x00000004
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
Error overflow
IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
IA32_MC5_STATUS(0x415): 0xf200001040100e0f valid
MCA error code: 0x0e0f
Model specific error code: 0x4010
Other information: 0x00000010
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
Error overflow
panic(cpu 1 caller 0xffffff80002c2c95): "Machine Check at 0xffffff7f818c7c76, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00000001139f3000, CR3: 0x0000000000100000, CR4: 0x0000000000000660\n" "RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff80f2533c90, RBP: 0xffffff80f2533cc0, RSI: 0x0000000000000001, RDI: 0xffffff80e9625148\n" "R8: 0xffffff8013adf800, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff800063a094\n" "R12: 0x0000000000000001, R13: 0x0000000000000148, R14: 0xffffff8013adf800, R15: 0xffffff8013966c40\n" "RFL: 0x0000000000010046, RIP: 0xffffff7f818c7c76, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-1699.24.8/osfmk/i386/trap_native.c:278
Backtrace (CPU 1), Frame : Return Address
0xffffff80e9630ec0 : 0xffffff8000220702
0xffffff80e9630f40 : 0xffffff80002c2c95
0xffffff80e96310a0 : 0xffffff80002d83ef
0xffffff80f2533cc0 : 0xffffff7f818c0863
0xffffff80f2533da0 : 0xffffff7f818c238d
0xffffff80f2533e50 : 0xffffff80002c41d4
0xffffff80f2533e70 : 0xffffff800022d2e5
0xffffff80f2533eb0 : 0xffffff800022dfd0
0xffffff80f2533f10 : 0xffffff800022f383
0xffffff80f2533f70 : 0xffffff8000638578
0xffffff80f2533fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(167.0)[C29A54C1-C6C9-3830-81EC-3E0D6B35AC96]@0xffffff7f818be000->0xffffff7f818e7fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
11C73

System uptime in nanoseconds: 98490752941138
last loaded kext at 86105510062868: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f807a3000, size 36864)
last unloaded kext at 86179500078959: com.apple.iokit.IOEthernetAVBController 1.0.0d5 (addr 0xffffff7f80799000, size 20480)
loaded kexts:
com.vmware.kext.vmnet 3.1.2
com.vmware.kext.vmioplug 3.1.2
com.vmware.kext.vmci 3.1.2
com.vmware.kext.vmx86 3.1.2
com.radiosilenceapp.nke.filter 1
com.apple.filesystems.smbfs 1.7.0
com.apple.filesystems.afpfs 9.8
com.apple.nke.asp_tcp 6.0.1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AudioAUUC 1.59
com.apple.kext.ATIFramebuffer 7.1.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.ATIRadeonX2000 7.1.2
com.apple.driver.AppleLPC 1.5.3
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleIntel8254XEthernet 2.1.3b1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleUSBEHCI 4.5.0
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOSurface 80.0
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.ATI2600Controller 7.1.2
com.apple.kext.ATISupport 7.1.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleUSBHIDMouse 170.4
com.apple.driver.AppleHIDMouse 170.4
com.apple.driver.AppleUSBHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.CSRUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.1
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOATAPIProtocolTransport 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOUSBFamily 4.5.3
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
 
Last edited:
From these lines
"MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0xf200000410000800 valid
MCA error code: 0x0800
Model specific error code: 0x1000
Other information: 0x00000004
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
Error overflow
IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
IA32_MC5_STATUS(0x415): 0xf200001040100e0f valid
MCA error code: 0x0e0f
Model specific error code: 0x4010
Other information: 0x00000010
Threshold-based status: Undefined
Status bits:
Processor context corrupt
Error enabled
Uncorrected error
Error overflow",

I can say definitely that the crashes were caused by bad RAM sticks. I had this experience with the 16 GB memory kit from OWC for my 2010 Mac Pro. I had to RMA twice to get the RAM sticks that do not give rise to kernel panics.

You can check the memory using Apple Hardware Test. After you find the faulty stick(s), replace it (them). However, you have to be very careful when choosing ECC RAM sticks since the faulty ones cause kernel panics.
 
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