Apologies for the long post, but I'm not sure where to go next with this. Any help is appreciated, since Apple Support said there's nothing they can do at this point:
I purchased a 14" MacBook Pro when they were first announced, and used around $700 that was in my Apple Account Balance for the purchase. In between when the purchase was placed and shipped out, $5 was deducted from my Account Balance to cover my monthly iCloud fee. I received a call from Apple saying there was insufficient funds to process the order, and told me over the phone that I was short $5. No problem, I said - go ahead and charge my credit card $5.
Fast forward to a few days later, and I see a charge on my credit card for ~$700, and nothing has been deducted from my Apple Account Balance. I called to try and get this squared away, and they told me there was nothing they could do since the laptop had been shipped and all payments processed.
They said my only option was to return the laptop, and buy another one - which is exactly what I did.
When I purchased this next laptop, I initiated a trade-in with my old intel MacBook. With this purchase, they did indeed take money from Apple Account Balance, however, after the trade-in was processed, guess what happened - instead of putting that money back on my credit card, they put the money back into my Apple Account Balance!
So now, after purchasing the same laptop twice, I still have the exact same amount of money in my Apple Account Balance. I called their billing department and the first person said they would put in a request to get the money back on my credit card. I called to follow up a few weeks later, and the guy said (I am not making this up), the other person must have been "lying", because they couldn't do anything.
I guess my only option now is to buy a third laptop, but who knows how that would go, especially considering there was a trade-in with my second order.
If anyone has suggestions for what to do, please let me know. Worst case is I'm sure I'll use the $700 in my Account Balance at some point, but the fact that this happened over the holidays (when I could have used that extra money), is really frustrating.
I purchased a 14" MacBook Pro when they were first announced, and used around $700 that was in my Apple Account Balance for the purchase. In between when the purchase was placed and shipped out, $5 was deducted from my Account Balance to cover my monthly iCloud fee. I received a call from Apple saying there was insufficient funds to process the order, and told me over the phone that I was short $5. No problem, I said - go ahead and charge my credit card $5.
Fast forward to a few days later, and I see a charge on my credit card for ~$700, and nothing has been deducted from my Apple Account Balance. I called to try and get this squared away, and they told me there was nothing they could do since the laptop had been shipped and all payments processed.
They said my only option was to return the laptop, and buy another one - which is exactly what I did.
When I purchased this next laptop, I initiated a trade-in with my old intel MacBook. With this purchase, they did indeed take money from Apple Account Balance, however, after the trade-in was processed, guess what happened - instead of putting that money back on my credit card, they put the money back into my Apple Account Balance!
So now, after purchasing the same laptop twice, I still have the exact same amount of money in my Apple Account Balance. I called their billing department and the first person said they would put in a request to get the money back on my credit card. I called to follow up a few weeks later, and the guy said (I am not making this up), the other person must have been "lying", because they couldn't do anything.
I guess my only option now is to buy a third laptop, but who knows how that would go, especially considering there was a trade-in with my second order.
If anyone has suggestions for what to do, please let me know. Worst case is I'm sure I'll use the $700 in my Account Balance at some point, but the fact that this happened over the holidays (when I could have used that extra money), is really frustrating.
