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Do Apple Stores in Canada keep different configurations of just released MBP?
- Thread starter hajime
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Do yourself, Apple and other customers a favor and don’t buy a 2018 MBP when it is released. You’ve just bought and returned a 2017 and complained about that machine; what makes you think you would be any happier with the 2018 iteration? You probably would only just wind up returning it anyway.....
We are hoping for an improved keyboard. As I mentioned, I may buy the 2018 MBP for Apple's after sale services rather than its hardware. I am no longer a fan nor a proud professional user of Apple after profit-oriented TC took over.
What do you mean that? Other manufactors have good/decent customer support. Are you concerned that you'll not have any support from the likes of Asus, Dell, HP, Lenovo?
While customer support is certainly a metric that should be used in a buying decision, if you're not happy with the hardware and you seem very unhappy with Apple's directionm why go with them in 2018?
Don't know if it is still the same but I got my current MBP 2010 17" because of Apple Care and (former) Apple's excellent services. I got a MBP with a defective Nvidia GPU. It was sent to Apple for repairing five times with various issues (e.g. GPU, swollen battery, dead motherboard, etc.) within a few months. At the end of the 3rd year, Apple gave me a new 17" MBP with slightly better specs. I consider this excellent services. At least before TC took over, I did not have to hesitate to buy new Apple products the day they became available. I did not have to check reviews nor user experiences. I knew that whatever came out under Steve, it would be top notch products with the latest technologies. I also knew that if Apple screwed up with the design and its products, they would do whatever they could wholeheartedly to make me 100% satisfy. Do these still hold true with the current Apple?
Do other PC manufacturers do the same thing? If so, I want to know who they are and consider their products as well.
With Apple stores in major cities worldwide, it is easy to bring the computers for checking and repairing. It is not as good as the pre-Apple Store era when perhaps less than 10% of the world population owned a personal computer. The era where I was usually the only big customer in the store and they served me exclusively even outside business hours. Now, I have to wait and sometimes ignored by Apple employees because too many people own Apple products these days. I guess it is still better to have a physical store nearby where I can deal with real people face to face. There is no Lenovo, HP, DELL nor ASUS stores in my city even it is a big one. If something goes wrong, I have to phone/email them and send the computer by courier. I used to own Thinkpad when the line was under IBM. IBM provided excellent services but too bad they sold the Thinkpad line to Lenovo. I read some negative reviews about poor customer services of Lenovo. Two years ago, I checked with Microsoft what would happen if somethings go wrong. They said that they don't repair. They just replace it with a brand new one. Sounds good. However, there is an issue with buying international. For example, if I buy it in a non-English speaking country and the laptop is broken in North America, I have to pay the shipping costs to send the laptop to the non-English speaking country to get a replacement. Same vice versa. They said that it has something to do with Windows licensing.
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