I currently have a customers phone (iPhone 11 running IOS 15.3.1) and could really do with some help please?
The customer has advised me of the following:
"When my phone is connected through my Bluetooth and connected to my car.. it silences all notifications, and most importantly if I am using the iPhone as a satnav (because the maps are more up to date than my car’s satnav) no spoken directions can be heard.
The phone is synced correctly through the car since I am able to make, and receive calls via my car controls.
Note: I am not always the driver of my vehicle, and sometimes sit in the passenger seat but have my phone connected to my car.
At first with the IOS 15 update, I did not have the “do not disturb whilst driving” option activated, but I did activate the other “Do not disturb methods” since I do use those regularly.
However, after still running into this issue I decided to activate this Driving mode and attempted to just switch it off manually.
This has still not solved the matter and now I am unsure what is needed to rectify my problem."
Things that have been tried:
Settings > Focus :-
(Activate) Do not disturb
;Personal - has been set up
;Sleep - has been set up
;Work - has been set up
;Driving (originally wasn’t activated, but has since been set up)
(Furthermore)
Settings > Focus > Driving :- ** in active mode **
>> ALLOWED NOTIFICATIONS
People >
;None allowed - this did not make a difference
;Allowed people - With a few contacts (from favorite list) added and had them message my phone to try out whilst the phone was connected to car - this did not make a difference
>>>
ALSO ALLOW (located inside Allowed Notifications > Allowed people)
Calls From >
;Favorites - this did not make a difference
>> OPTIONS
Focus Status >
;On - this did not make a difference
;Off - this did not make a difference
Auto-Reply >
;No One - this did not make a difference
;Recents - this did not make a difference
;Favorites - this did not make a difference
;All Contacts - this did not make a difference
>> TURN ON AUTOMATICALLY
While Driving >
;Automatically - this did not make a difference
;When Connected to Car Bluetooth - this did not make a difference
;Manually - this did not make a difference
>>>
Activate with CarPlay
;On - this did not make a difference
;Off - this did not make a difference
Settings > Focus > Driving :- ** in deactive mode **
- this did not make a difference
Settings > Focus > Driving :-
;Delete Focus
- this did not make a difference
**** Also additional settings .....
Settings > Privacy > Focus:
This only shows (shared with) Messages - and currently switched off.
One last note:
I am one of these people who likes to hear the key click sound when I am typing. This too seems to be silenced one I am connected to my car via its Bluetooth.
What my customer is hoping for as the resolution:
To be able to (whilst sitting in passenger seat but with their phone connected to their car) use the iPhone as a satnav
I apologise for long thread but it is causing my customer and me so distress
The customer has advised me of the following:
"When my phone is connected through my Bluetooth and connected to my car.. it silences all notifications, and most importantly if I am using the iPhone as a satnav (because the maps are more up to date than my car’s satnav) no spoken directions can be heard.
The phone is synced correctly through the car since I am able to make, and receive calls via my car controls.
Note: I am not always the driver of my vehicle, and sometimes sit in the passenger seat but have my phone connected to my car.
At first with the IOS 15 update, I did not have the “do not disturb whilst driving” option activated, but I did activate the other “Do not disturb methods” since I do use those regularly.
However, after still running into this issue I decided to activate this Driving mode and attempted to just switch it off manually.
This has still not solved the matter and now I am unsure what is needed to rectify my problem."
Things that have been tried:
Settings > Focus :-
(Activate) Do not disturb
;Personal - has been set up
;Sleep - has been set up
;Work - has been set up
;Driving (originally wasn’t activated, but has since been set up)
(Furthermore)
Settings > Focus > Driving :- ** in active mode **
>> ALLOWED NOTIFICATIONS
People >
;None allowed - this did not make a difference
;Allowed people - With a few contacts (from favorite list) added and had them message my phone to try out whilst the phone was connected to car - this did not make a difference
>>>
ALSO ALLOW (located inside Allowed Notifications > Allowed people)
Calls From >
;Favorites - this did not make a difference
>> OPTIONS
Focus Status >
;On - this did not make a difference
;Off - this did not make a difference
Auto-Reply >
;No One - this did not make a difference
;Recents - this did not make a difference
;Favorites - this did not make a difference
;All Contacts - this did not make a difference
>> TURN ON AUTOMATICALLY
While Driving >
;Automatically - this did not make a difference
;When Connected to Car Bluetooth - this did not make a difference
;Manually - this did not make a difference
>>>
Activate with CarPlay
;On - this did not make a difference
;Off - this did not make a difference
Settings > Focus > Driving :- ** in deactive mode **
- this did not make a difference
Settings > Focus > Driving :-
;Delete Focus
- this did not make a difference
**** Also additional settings .....
Settings > Privacy > Focus:
This only shows (shared with) Messages - and currently switched off.
One last note:
I am one of these people who likes to hear the key click sound when I am typing. This too seems to be silenced one I am connected to my car via its Bluetooth.
What my customer is hoping for as the resolution:
To be able to (whilst sitting in passenger seat but with their phone connected to their car) use the iPhone as a satnav
I apologise for long thread but it is causing my customer and me so distress
