Seems like when I send them bug reports, it issue is not fixed in later releases.
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Does Apple listen to bug reports in Feedback Assistant for public beta?
- Thread starter jtsang777
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Getting information about an issue, looking into it, prioritizing it, actually figuring out what to do with it, implementing the necessary changes, testing the changes, finding a release to get those changes out, and actually getting the changes out to the public are all related but in essence separate things.
Not trying to up the ante but sometimes what some users consider bugs are design issues and the device maybe working as designed even though some users may consider that action a bug.
^ This
As a developer I can tell you that 90% of "bug" reports are not really bugs, but rather disagreement over how the app works, trying to use functionality that doesn't exist, lack of knowledge on using core iOS functionality (like pinch to zoom), and just plain user error.
For example, the bug regarding "home button lag" will never be "fixed" because it is not a bug, but required for the home button to work with double and triple clicking gestures.
As a developer I can tell you that 90% of "bug" reports are not really bugs, but rather disagreement over how the app works, trying to use functionality that doesn't exist, lack of knowledge on using core iOS functionality (like pinch to zoom), and just plain user error.
For example, the bug regarding "home button lag" will never be "fixed" because it is not a bug, but required for the home button to work with double and triple clicking gestures.
What would be the point of having a public beta if they didn't evaluate the feedback??
You really shouldn't expect responses...the only time they would reply would be if they need additional information. If you've documented the bug well and they're able to reproduce, they wouldn't require additional information. Also a good chance the issue may have already been reported.
You really shouldn't expect responses...the only time they would reply would be if they need additional information. If you've documented the bug well and they're able to reproduce, they wouldn't require additional information. Also a good chance the issue may have already been reported.
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Developer's and Apple Seed tester's reports are screened individually. However the public beta (largely because of the sheer numbers) are put into aggregate and use algorithms to screen for true bugs and problems. Also Developer's and Apple Seed tester's have their own forums that are moderated by Apple engineers.
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I’ve had several responses from developers while in the public beta program. More often than not it’s along the lines of “This bug has been addressed in the newly released build. Is it’s still an issue?”.
As has been mentioned, people primarily reporting “lag and stutter” or other nit-picky things are probably not going to get the time of day for which they yearn.
As has been mentioned, people primarily reporting “lag and stutter” or other nit-picky things are probably not going to get the time of day for which they yearn.
I got multiple responses from Apple to my feedback, so I think they listen. However, I would be glad if they could add a proper “suggestion” section in the Feedback app. The current suggestion tab is really confusing because they treat suggestions as bugs.
Just being honest: I'm pretty much entirely convinced that absolutely nobody within any engineering ranks at Apple is actually engaging with any bug / feedback submissions from the feedback app.
I find myself feverishly documenting major bugs found in beta and development iOS builds, thinking I'm doing the greater iOS community some good, but in reality, I look back at reports I've submitted YEARS ago and they're all still OPEN (besides the ones I myself have closed on their behalf). It makes you wonder if Apple is getting the best of us and how appreciative they really are with my valuable time. I'm basically QA'ing their work for free.
Let's not forget their founder's underlying philosophy: The world doesn't know what they need until I show it to them.
I find myself feverishly documenting major bugs found in beta and development iOS builds, thinking I'm doing the greater iOS community some good, but in reality, I look back at reports I've submitted YEARS ago and they're all still OPEN (besides the ones I myself have closed on their behalf). It makes you wonder if Apple is getting the best of us and how appreciative they really are with my valuable time. I'm basically QA'ing their work for free.
Let's not forget their founder's underlying philosophy: The world doesn't know what they need until I show it to them.