Does Apple read the communities?

[dilap]

Does Apple read their support communites? I have heard yes and no so I just wanted to clear it up. Please, if you say yes or no, don't just guess or estimate, and preferabky tell me how u know?

 

[impaler]

Yes, they do. There's plenty of noted removals of what Apple deems to be offensive, or non-productive conversations in the discussion forums. However, to really reach Apple about something, you should provide feedback through their formal process.

 

[dilap]

Yes, they do. There's plenty of noted removals of what Apple deems to be offensive, or non-productive conversations in the discussion forums. However, to really reach Apple about something, you should provide feedback through their formal process.

Thanks you cleared a lot of things up for me

 

[Traverse]

Yes. Before I joined this forum I posted a question about the iPad replacing lower end MacBooks and it was promptly removed and I was told I violated their guidelines by discussing prospective products.

 

[Julien]

Does Apple read their support communites? I have heard yes and no so I just wanted to clear it up. Please, if you say yes or no, don't just guess or estimate, and preferabky tell me how u know?

While I don't have concert info, Apple does own and operate them so therefor the administrators and moderators would be Apple employees (or at the very least contracted by Apple).

 

[dilap]

Thanks for the help. One other thing, I i were to post something like a problem that only Apple could solve, could they contact me?

 

[SusanK]

While I don't have concert info, Apple does own and operate them so therefor the administrators and moderators would be Apple employees (or at the very least contracted by Apple).

Apple owns MacRumors? Am I understanding that correctly?

 

[0007776]

Thanks for the help. One other thing, I i were to post something like a problem that only Apple could solve, could they contact me?

I think Apple just moderates them as far as I know apple employees don't actually post. If it is something Apple has to deal with to fix you are best off calling their support number or making an appointment to take it to the genius bar.

Apple owns MacRumors? Am I understanding that correctly?

They are talking about the support forums on Apple's own site.

 

[SusanK]

I think Apple just moderates them as far as I know apple employees don't actually post. If it is something Apple has to deal with to fix you are best off calling their support number or making an appointment to take it to the genius bar.



They are talking about the support forums on Apple's own site.

Thanks. Makes sense. Appreciate it.

 

[dilap]

I think Apple just moderates them as far as I know apple employees don't actually post. If it is something Apple has to deal with to fix you are best off calling their support number or making an appointment to take it to the genius bar.

So if my iPhone had been delivered bent, and I posted on their website, is it possible to receive a phone call or an email telling me to go the genius bar or a replacement label or to contact support? None of this actually happened. i was just wondering.

 

[Julien]

Apple owns MacRumors? Am I understanding that correctly?

This is an example and there are other Apple forums specific to developers.

https://discussions.apple.com/welcome

 

[0007776]

So if my iPhone had been delivered bent, and I posted on their website, is it possible to receive a phone call or an email telling me to go the genius bar or a replacement label or to contact support? None of this actually happened. i was just wondering.

Nope, assuming Apple doesn't delete it for saying that it bent you'll probably get someone else posting there telling you that you need to take it in.

 

[SusanK]

This is an example and there are other Apple forums specific to developers.

https://discussions.apple.com/welcome

Julien, thanks for the response. I didn't read this entire thread and thought the reference was to MacRumors. Sorry.