I have a 2018 iPad Pro with a cracked screen. If I make an appt at a Genius Bar will apple replace my iPad on the spot with a replacement unit or does it send my unit somewhere to have the screen replaced? I have AppleCare+. I ask this because I know for iPhones Apple will actually replace the screen in a couple hours at the store. I don't think this applies to iPads but not sure if I'll get a replacement right away or have to go without my iPad until my unit is repaired.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPad Pro Does Apple "repair" or swap unit for cracked iPad Pro screen under AppleCare+
- Thread starter bscheffel
- Start date
-
- Tags
- applecare+ repair
- Sort by reaction score
I'm guessing they will swap it out. I had a dent that locked the power button. I went in to an appointment and had AppleCare+. They handed me a new unit (same iPad model) for the $50 fee.
Apple does not repair iPads. You will receive a brand new replacement unit after you pay the $49 fee. Just make sure to backup your cracked iPad before you head into the store. And just remember that you will only have one more incident left until your plan ends, so be careful. After 2 years you can purchase another plan which you can pay monthly that will give you 2 more incidents.
Apple doesnt repair iPad Pro screens. You will receive a completely different unit. Your AC+ will carry over.
I accidentally dropped my iPad Pro 2018 today. It’s dented in one corner with spiderweb cracks going up near the center. I have AppleCare + and will be visiting Apple store on September 10th. If they normally do a swap but don’t have inventory for same+same is there the slightest chance they’ll update me to the 2020 pro. Probably unlikely but I’ll know soon
They have plenty of 2018 models available, I just got a replacement last week. Build date was July 2020. The only time I recall swaps for "better" hardware was for Apple Watch models that were over a generation older.
Happened to me once. Years ago the swapped an iPad 1 for a 2. But I wouldn't bet on it.
Sure enough they had ample stock for 2018 pros. I’m not complaining. the Two upgrades I wanted from the 2020 pad was WiFi 6 and lidar(admittedly so far not really too many practical uses). They always pretend while looking at the cracked screen as if they’re going to possibly repair it. it’s just acting. They swapped it with an express replacement. I got an august 2020 build after looking up the serial number on sndeep.info. It’s an ”infant” 👶. Lol. I paid my 49$ deductible and was on my way. One last thing. for some reason, maybe it’s in my mind, this late build seems to be a little heavier and sturdier. Anyone else with A late build notice that? It’s as if they fortified it a little more because they bent too easy.
Last edited:
Internaut
macrumors 65816
In the U.K. they deal with two instances of accidental damage with an excess Fee. Mine‘s doubly insureD.... Took out the Currys PC World care plan not realising they’ve downgraded it (no butter fingers insurance) and you get offered AppleCare anyway as soon as you start a new device for the first time :-(.