Just got off the phone with apple and would have to say am now a disgruntled user. Have had an iphone5 with intermittent power issues every 4-5 months. Have not thought much of it until last week the battery failed completely going from 100% to zero in 10-15minutes. Came back to brisbane and went to apple store to get it looked at. Was told that it was a serial number phone which had faulty batteries and the battery would be replaced. Did the diagnostics and said yes sir it is in the red square and we will replace that for you. They then asked if i had ever had the phone repaired. I said yes about 4 months ago i had the screen replaced.
"i am sorry sir but we only work on iphones. Because you have had the screen replaced it is no longer an iphone. You will have to pay to have the battery replaced."
now imagine my disgust to find that because i had had a repair done on my phone that it is no longer an iphone. Apparently it now doesn't have a defective battery as only iphones have the faulty apple batteries in them. The screen in no way affects the faulty battery.
So i rang apple support as this was clearly poor service. I was told that if i had a car and put a non genuine alternator in it I would void all warranty for the car. After explaining that this simply wasn't the case as the warranty would cover the whole car still unless the alternator caused the problem I was told i was misinformed and my car would no longer be the holden i bought. Wrong.
I would have accepted this if i said i used a non genuine charger to charge the battery then yes that may have damaged it. But my having a screen replaced when the phone was out of warranty doesnt mean i no longer have an iphone. It just goes to show how little customer support apple really have once the warranty is gone. At least the car manufacturer would have still replaced the defective part.
Ok enough ranting. I think i hear samsung calling on my non genuine ?phone. At least they fix their faulty bits when the warranty runs out.
chalk up another unhappy apple customer. Will have to decide over the next few days whether I continue to be an apple customer if thats what they call appropriate customer service
"i am sorry sir but we only work on iphones. Because you have had the screen replaced it is no longer an iphone. You will have to pay to have the battery replaced."
now imagine my disgust to find that because i had had a repair done on my phone that it is no longer an iphone. Apparently it now doesn't have a defective battery as only iphones have the faulty apple batteries in them. The screen in no way affects the faulty battery.
So i rang apple support as this was clearly poor service. I was told that if i had a car and put a non genuine alternator in it I would void all warranty for the car. After explaining that this simply wasn't the case as the warranty would cover the whole car still unless the alternator caused the problem I was told i was misinformed and my car would no longer be the holden i bought. Wrong.
I would have accepted this if i said i used a non genuine charger to charge the battery then yes that may have damaged it. But my having a screen replaced when the phone was out of warranty doesnt mean i no longer have an iphone. It just goes to show how little customer support apple really have once the warranty is gone. At least the car manufacturer would have still replaced the defective part.
Ok enough ranting. I think i hear samsung calling on my non genuine ?phone. At least they fix their faulty bits when the warranty runs out.
chalk up another unhappy apple customer. Will have to decide over the next few days whether I continue to be an apple customer if thats what they call appropriate customer service
