I sent my iPhone 8 in to Apple for a ~$45 battery replacement. I used the UPS shipment method. It went to a business at the following address:
Pegatron USA
2811 Laguna Blvd
Elk Grove, CA
95758-7410
Instead of replacing the battery, Apple stated:
The listed issue was that the cell phone radio hardware needed to be repaired. I believe the estimate was $350. I called the phone number listed, had to educate the operator about the situation at hand, and requested that they only replace the battery. The operator said Apple wouldn't do that and my only option was to have the phone sent back to me--so I told him to do so. Unfortunately, communication broke down somewhere and Apple just sat on my device and didn't send it back until it passed their "no communication" deadline and they sent the device back to me by default.
Here's what's bothering me:
The phone never had (to my perception) a problem with the cell phone radio. It didn't have a problem before I sent it in, and it didn't have a problem when I received it back. Perhaps it has a problem which is un-detectable by the average user.
Here's another option:
1) A repair company, contracting with Apple, is loosing money on $45 battery repairs.
2) So for certain percentage of battery repairs that come in, they fabricate a claim about faulty hardware which is difficult for the user to substantiate.
3) Some fraction of users will just ask for the device back, the rest, worried about a possible malfunction in a phone they depend on, will authorize the repair.
4) So long as the company fabricates the correct percentage of faulty claims, they can make enough money to cover what they lose on $45 battery repairs.
I'm in no way claiming that the repair company did this to me, but I'm offering it as a possible thing a company could do.
Has anyone else experienced this situation with an Apple battery replacement?
Edit: It was an iPhone 8. Sorry about that. I do have an iPhone 5s--but that wasn't the device I sent in. Guess I didn't have enough coffee this morning.
Pegatron USA
2811 Laguna Blvd
Elk Grove, CA
95758-7410
Instead of replacing the battery, Apple stated:
Our technicians found an issue with your product that wasn't mentioned in the original repair request. Please visit the Update Your Repair website for the details. You can choose to pay for the repair, have us return the product to you unrepaired, or let us recycle the product for you.
The listed issue was that the cell phone radio hardware needed to be repaired. I believe the estimate was $350. I called the phone number listed, had to educate the operator about the situation at hand, and requested that they only replace the battery. The operator said Apple wouldn't do that and my only option was to have the phone sent back to me--so I told him to do so. Unfortunately, communication broke down somewhere and Apple just sat on my device and didn't send it back until it passed their "no communication" deadline and they sent the device back to me by default.
Here's what's bothering me:
The phone never had (to my perception) a problem with the cell phone radio. It didn't have a problem before I sent it in, and it didn't have a problem when I received it back. Perhaps it has a problem which is un-detectable by the average user.
Here's another option:
1) A repair company, contracting with Apple, is loosing money on $45 battery repairs.
2) So for certain percentage of battery repairs that come in, they fabricate a claim about faulty hardware which is difficult for the user to substantiate.
3) Some fraction of users will just ask for the device back, the rest, worried about a possible malfunction in a phone they depend on, will authorize the repair.
4) So long as the company fabricates the correct percentage of faulty claims, they can make enough money to cover what they lose on $45 battery repairs.
I'm in no way claiming that the repair company did this to me, but I'm offering it as a possible thing a company could do.
Has anyone else experienced this situation with an Apple battery replacement?
Edit: It was an iPhone 8. Sorry about that. I do have an iPhone 5s--but that wasn't the device I sent in. Guess I didn't have enough coffee this morning.
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