During call the side of my face keeps initiating the touch pad

[Big Jack]

I'm a new I Phone user, that is getting increasingly P.....d off when during the call the side of my face or my ear keeps causing the phone to switch from speaker phone to key pad, causing the calls to be interupted with bleeps from the key pad or the sound dropping in and out of speaker phone etc..

Q. How do I prevent this from happening? Is there a way to have a call without the contact between the screen and my face messing up the conversation??

 

[Tallest Skil]

There's a sensor that shuts off the touchscreen when you're using the phone. Yours must be broken.

 

[MacBoobsPro]

It sounds like your proximity sensor is faulty. Take it to an Apple store for them to check it out. If its new they may just replace. Hold on a few more days and you may even get a new 3G phone.

 

[Tallest Skil]

...you may even get a new 3G phone

The pipingest dream to ever be piped.

 

[MacBoobsPro]

The pipingest dream to ever be piped.

If its a recently purchased iPhone v1 and (in a week or so) v2 is launched and v1 is discontinued they may very well offer a v2 as a replacement. It happens all the time with Apple. Many people here at MR have received MBPs because they're MBs went tits up. I know someone who had a PMG5 and went to Apple to get it fixed and they just gave him a new MacPro. It doesnt always happen. They may just replace the sensor if its a simple procedure.

See here

 

[Tallest Skil]

I know. I advocated your position just a few posts ago. Yesterday, in fact. They do that for their AppleCare policy* or if the problem is incredibly severe.

*The FFFR policy. Fix, Fix, Fix, Replace. That's how AppleCare works. I just don't believe that they'd give away more brand-spanking new iPhones than they need.

 

[EricNau]

If its a recently purchased iPhone v1 and (in a week or so) v2 is launched and v1 is discontinued they may very well offer a v2 as a replacement. It happens all the time with Apple. Many people here at MR have received MBPs because they're MBs went tits up. I know someone who had a PMG5 and went to Apple to get it fixed and they just gave him a new MacPro. It doesnt always happen. They may just replace the sensor if its a simple procedure.

https://forums.macrumors.com/showthread.php?p=5485148#post5485148

If they can't repair a computer, it's not uncommon for Apple to replace it with a brand new computer; however, it's extremely rare for Apple to replace an iPod with a newer model.

 

[MacBoobsPro]

If they can't repair a computer, it's not uncommon for Apple to replace it with a brand new computer; however, it's extremely rare for Apple to replace an iPod with a newer model.

I think thats purely down to the fact iPod updates are quite rare.

 

[onlycopunk]

here we go again...

 

[EricNau]

I think thats purely down to the fact iPod updates are quite rare.

Check out the MacRumors Buyer's Guide; the average ipod update duration isn't much longer than that of the computers. It has more to do with the fact that computers are easily repaired, whereas iPods and iPhones are not. Plus, because of their size, iPods/iPhones are easier to stock in the back.

 

[bstpierre]

I'm a new I Phone user, that is getting increasingly P.....d off when during the call the side of my face or my ear keeps causing the phone to switch from speaker phone to key pad, causing the calls to be interupted with bleeps from the key pad or the sound dropping in and out of speaker phone etc..

Q. How do I prevent this from happening? Is there a way to have a call without the contact between the screen and my face messing up the conversation??

The proximity sensor is near the ear piece. Some people are afraid to hit the controls on the iPhone when they talk on it so they hold it away from their face a bit. The result is the proximity sensor doesn't see them and turn off the screen and then they bump the screen and hit the controls.

You can test the sensor by holding your hand over the top of the phone while making a call. If the screen goes black then it is working and you may need to work on your technique for holding the phone during conversations.

Good luck.

 

[blakey1888]

proximity sensor was bad

I purchased a new iPhone 3G and was having the same trouble... my face or ear was constantly dialing digits, muting calls or putting them on hold. I even managed to unintentionally conference call my friend to my Dr.'s office .

The problem didn't occur on every call, but it did on most. I tried it without the rubber case, (which was designed for 3G) and thought there seemed to be some improvement, but not enough.

Since I bought my iPhone at an Apple Store 2 hours away, I called them. They advised I needed to come back for an appointment with an Apple Genius and that it would be worth my 2 hour drive if for no other reason than to get on record that I was having trouble. I just hated the idea of that kind of drive for someone to tell me I simply had to learn to hold the phone differently.

Well my advise to anyone with this problem is TAKE IT IN TO THE APPLE GENIUS. He took the phone, played with it for about 30 seconds and said, "yeah, your proximity sensor isn't working properly". He gave me a new iPhone and I have had ZERO problems since.

The upshot here is that it's not tricky at all to hold the phone and have it work properly. If you're having trouble, don't assume it's you or that you need to learn to hold the phone differently. Take it back. The difference is beautiful... not one face dialing problem since.