Hi everyone!
I have an iPad Pro 9.7 inch that has a piece of dust under the glass in front of the FaceTime camera. The dust is just on the edge of the camera lens, but doesn't seem to affect the camera. I brought it into the Apple Store, and the genius refused to replace it, claiming it was a cosmetic issue. I plan to bring it to a different location since I am leaving the country soon and don't want to deal with Apple if the dust does move. Has anyone been refused service if the piece of dust doesn't affect the camera? As a last case scenario, I plan to just get it replaced using my deductible for AppleCare+.
I have an iPad Pro 9.7 inch that has a piece of dust under the glass in front of the FaceTime camera. The dust is just on the edge of the camera lens, but doesn't seem to affect the camera. I brought it into the Apple Store, and the genius refused to replace it, claiming it was a cosmetic issue. I plan to bring it to a different location since I am leaving the country soon and don't want to deal with Apple if the dust does move. Has anyone been refused service if the piece of dust doesn't affect the camera? As a last case scenario, I plan to just get it replaced using my deductible for AppleCare+.