MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
OS 11.2.2 (20D80)
Lexmark MC2535
Ethernet cable from MBP to router, printer connected to router with cable
Hello all,
As from a few days ago emails would not print from the Airmail client (which I've been using problem free for a long time). On sending something to print the Print Manager icon appears in the Dock, the printer makes a clicking/whirring noise (the first noise it normally makes when it has something sent to it), but then disappears and nothing prints. No error messages are displayed
So I made the switch back to Outlook (the new version) and the same happens.
Other apps (Word, Safari etc) all print perfectly fine. Weirdly, printing mails from Mail works fine!
I tried saving emails to a pdf from within both Airmail and Outlook, and then open these in Preview. When I try to print these I get the same - initial appearance of the Print Manager, printer appears to wake up, but then nothing.
Steps taken so far (before and during a long call with Apple Support):
Both the chap I spent along time with at Apple and I are flummoxed.
Spoke to Lexmark and they were pretty dissmissive, saying that the e-mail I was trying to print was corrupted. I asked how that it could be that all my mails in both Outlook and Airmail were corrupted, but the same e-mails were not corrupted in Outlook, and asked if they were corrupted how the HP printer was able to print them... He too was flummoxed.
Any idea what might be happening? The fact that the pdf generated by the print dialogue doesn't print is really odd
Any help gratefully received.
Thanks in advance
OS 11.2.2 (20D80)
Lexmark MC2535
Ethernet cable from MBP to router, printer connected to router with cable
Hello all,
As from a few days ago emails would not print from the Airmail client (which I've been using problem free for a long time). On sending something to print the Print Manager icon appears in the Dock, the printer makes a clicking/whirring noise (the first noise it normally makes when it has something sent to it), but then disappears and nothing prints. No error messages are displayed
So I made the switch back to Outlook (the new version) and the same happens.
Other apps (Word, Safari etc) all print perfectly fine. Weirdly, printing mails from Mail works fine!
I tried saving emails to a pdf from within both Airmail and Outlook, and then open these in Preview. When I try to print these I get the same - initial appearance of the Print Manager, printer appears to wake up, but then nothing.
Steps taken so far (before and during a long call with Apple Support):
- Updated printer firmware and drivers
- Run Disk First Aid (no reported issues)
- Checked for Malware with Malwarebytes
- Removed and re-added printer, trying different drivers (Lexmark's own, Airprint)
- Deleted printer from Library
- Created new User account
- Connected printer with a USB Cable
Both the chap I spent along time with at Apple and I are flummoxed.
Spoke to Lexmark and they were pretty dissmissive, saying that the e-mail I was trying to print was corrupted. I asked how that it could be that all my mails in both Outlook and Airmail were corrupted, but the same e-mails were not corrupted in Outlook, and asked if they were corrupted how the HP printer was able to print them... He too was flummoxed.
Any idea what might be happening? The fact that the pdf generated by the print dialogue doesn't print is really odd
Any help gratefully received.
Thanks in advance