El Capitan 2015 Macbook Air ,Mail page crashing when opened. Previous solution not worked.

[Gilly71]

Just been given a factory reset MacBook Air running El Capitan. All seemed fine but suddenly when opening mail app, it briefly shows mail then crashes.
When trying to find why I came across a solution posted here Feb. 6th 2023 by Ar+ a new member.

Open Mail app while pressing Shift on keyboard, do not click on any left-side tab (inbox etc.)
Just go directly to Preferences... in Mail menu, then under Viewing tab check Use classic layout and the issue disappears.
After that you can uncheck the classic layout again and you'll be good.

this seemed to be a workaround but unfortunately for me it didn't work.
followed above solution but although mail appeared very briefly it went back to showing crash data which apparently was being sent to Apple

i know its a long shot but hopefully someone will come up with another solution.
Not happening on any other Apple device with Mail.

 

[Bigwaff]

All seemed fine but suddenly when opening mail app, it briefly shows mail then crashes.

Is there a crash or error report dialog? If not, open Console and look for Mail crash or error log.

 

[Gilly71]

Hi, thanks for reply, yes there was a log pages and pages long.
There was on the other posters as well, he actually published it with post.
what should I be looking for?

 

[Bigwaff]

Hi, thanks for reply, yes there was a log pages and pages long.
There was on the other posters as well, he actually published it with post.
what should I be looking for?

Your thread is out of context with “other posters as well”. I have no idea what you are referring to.

 

[Gilly71]

I was referring to the original poster of the problem and the solution that was given.
the solution was give on my first post but unfortunately did not work for me.
just ride again to open mail, mail window flashed up briefly, actually a little longer than before but again crashed with log.
Do you want to see the log?

 

[Bigwaff]

I was referring to the original poster of the problem and the solution that was given.

Can you provide a link to the original thread?

 

[Gilly71]

 

[Gilly71]

This was the original thread, but solution was further down by Ar+