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eligible for upgrade on mbp?

excalibur313

excalibur313

macrumors 6502a
Original poster
Jun 7, 2003
780
5
Cambridge, MA
I know the apple has a deal that if you bought it within 10 days and the price changes you can get the refund. Does this apply when the specs change but the price doesn't.
EDIT: correcting the statement that jsw points out.
 
Do you mean the specs change but the prices don't? In that case, no, I think you're out of luck.
 
excalibur313 said:
I know the apple has a deal that if you bought it within 10 days and the price changes you can get the refund. Does this apply when the specs change but the price doesn't.
EDIT: correcting the statement that jsw points out.
Click to expand...

Grr sucks doesn't it? I bought my 1.83 last weekend and now for the price I could've gotten a 2.0. =( Debating whether or not to return it and just get a 2.16.
 
Kermy said:
Grr sucks doesn't it? I bought my 1.83 last weekend and now for the price I could've gotten a 2.0. =( Debating whether or not to return it and just get a 2.16.
Click to expand...
Trust me, you won't see a difference between the two. It'd be nice to have the upgrade for free, but even the 1.83->2.16 delta isn't much, given all the other things that come into play (hard disk speed, etc.).
 
I just purchased a 1.83ghz macbook pro from the apple store yesterday. I am so pleased with it. I am not sure that the 170mhz is gonna make any difference. I have yet to experience any whine or heat problems so im sticking with the one I have. :)
 
fowler. said:
where is there documentation on this 10 day rule?
Click to expand...
Price protection
If Apple reduces the price on any product within 10 calendar days of shipment, you can request a refund or credit of the difference between the price you were charged and the current price. To receive the refund or credit you must contact Apple within 14 business days of shipment. To request a refund, just fill out the form below.
Click to expand...
http://www.apple.com/support/store/postpurchase.html
 
Kermy said:
Wonder how that applies to upgrades specs.
Click to expand...
Right from the same page:
Upgrade protection
We will fulfill your order with the most current version available at shipment time. If the current version changes between the time you place your order and we ship it, you will be asked via email to confirm your order. If you have a question about upgrade protection for an item in your order, please fill out the form below.
Click to expand...
 
I'm on my 4th MBP replacement. I've just been told by Apple that they will not upgrade my 1.83 to the now lower priced 2.0 despite the fact that the last exchange happened May 10. If I've learned anything during my 2 month multi-MBP sojourn, it's that, contrary to most companies, the customer isn't always right. By purchasing an expensive Macintosh computer you agree to the following: 1. To have your hardware concerns governed by the mysterious back-of-the-store "spec" sheet. 2. To be treated with increasing levels of disdain everytime you enter the store without spending more money (yes, even if it their fault you are there). 3. Possibly be held subject to the quite infuriating delema that is, "we're sorry you are not happy with your purchase. we understand your frustration and anger. however we cannot help you. thanks for shopping."

If their onstaff "genius" isn't quite a genius or the store manager isn't quite as polite and apologetic about hardware concerns as you'd rightfully expect - tough titty. Apple's policy seems to be: "Charge them for a BMW. If they think they mistakenly got a Honda, point to their receipt, assure them they purchased a BMW and move on. That "whine" is the sound of increasing market share."

Funny thing is, 1 year ago I made the switch to a 12" Powerbook. Happiest computer day of my life. I LOVED that machine. I showed it off, and told anyone who would listen to buy a mac. They just work. Today, that just isn't the case. Sure I won't go back to Microsoft (osx vs. windows is a joke), but I'm not a flag-waiving mac user any longer either. Hope that market share thing works out.

P.S. - Sorry if this ran off topic, but I needed to vent.
 
Benjamin Black said:
I'm on my 4th MBP replacement. I've just been told by Apple that they will not upgrade my 1.83 to the now lower priced 2.0 despite the fact that the last exchange happened May 10.
Click to expand...

And you honestly expected them to? It doesn't matter when your "last exchange" was. You purchased a 1.83 and any replacement you get will be a 1.83, unless they no longer have any in stock. This is how most companies work when it come to replacements.
 
Benjamin Black said:
I'm on my 4th MBP replacement. I've just been told by Apple that they will not upgrade my 1.83 to the now lower priced 2.0 despite the fact that the last exchange happened May 10. If I've learned anything during my 2 month multi-MBP sojourn, it's that, contrary to most companies, the customer isn't always right. By purchasing an expensive Macintosh computer you agree to the following: 1. To have your hardware concerns governed by the mysterious back-of-the-store "spec" sheet. 2. To be treated with increasing levels of disdain everytime you enter the store without spending more money (yes, even if it their fault you are there). 3. Possibly be held subject to the quite infuriating delema that is, "we're sorry you are not happy with your purchase. we understand your frustration and anger. however we cannot help you. thanks for shopping."

If their onstaff "genius" isn't quite a genius or the store manager isn't quite as polite and apologetic about hardware concerns as you'd rightfully expect - tough titty. Apple's policy seems to be: "Charge them for a BMW. If they think they mistakenly got a Honda, point to their receipt, assure them they purchased a BMW and move on. That "whine" is the sound of increasing market share."

Funny thing is, 1 year ago I made the switch to a 12" Powerbook. Happiest computer day of my life. I LOVED that machine. I showed it off, and told anyone who would listen to buy a mac. They just work. Today, that just isn't the case. Sure I won't go back to Microsoft (osx vs. windows is a joke), but I'm not a flag-waiving mac user any longer either. Hope that market share thing works out.

P.S. - Sorry if this ran off topic, but I needed to vent.
Click to expand...

Im in your EXACT SHOES, except I was going in for a 2nd replacement. I pretty much got the OK from applecare and they said to go into the store and if the store only has the 2.0, I can get the 2.0 . When I go in there tonight I'm sure there is going to be some friction But i'm going to fight. Listen I work in a retail setting, and THE CUSTOMER IS ALWAYS RIGHT. Dont let down. Keep calling and ask for someone higher than who your talking too. I went up to like 3 different people.

Applecare told me "If it's cool with the retail store, then fine" So I called the store and they said "If it's cool with apple, then fine". So I made sure the applecare rep. documented that I wanted a 2.0 . Its gonna be fun tonight..
 
Benjamin Black said:
contrary to most companies, the customer isn't always right.
Click to expand...
Fortunately, the customer ISN'T always right. I'm sorry, this mantra is a joke. If a customer breaks a product and expects the manufacturer to cover it under warranty, no, the customer is not right. When the customer expects that they should get a discount because they've spend X amount of money in the store, no, the customer is not right. I could go on, and on, and on...

Benjamin Black said:
(osx vs. windows is a joke)
Click to expand...

Far from it in fact, that's another thread for another time however.

IN conclusion, I think you should call customer relations and stand on the fact that you've been through 4 MBPs in X amount of time and you'd like compensation in the form of the new base model MBP for productivity lost during that time and the stress you've been put through.
 
MovieCutter said:
IN conclusion, I think you should call customer relations and stand on the fact that you've been through 4 MBPs in X amount of time and you'd like compensation in the form of the new base model MBP for productivity lost during that time and the stress you've been put through.
Click to expand...

Thats pretty much what I said. I did'nt call in being a jerk, or accusing them of anything. At the end of the day I know I'm trying to pull a fast one but whats the worst they can say, No? If no then oh well I tried. Keep in mind that applecare has a log of all my calls and complaints about the defective mbp's. One thing is calling in if your 1.83 mbp has'nt had a problem and has no history, but its completely something else if you have had problems.
 
grapes911 said:
And you honestly expected them to? It doesn't matter when your "last exchange" was. You purchased a 1.83 and any replacement you get will be a 1.83, unless they no longer have any in stock. This is how most companies work when it come to replacements.
Click to expand...

I absolutely feel that they should do this. My story is actually even more crazy than what I posted above...I currently have in my hands the 3rd replacement MBP 1.83! Why you ask? Well, Apple gave me a 2.0Ghz MBP as my 4th replacement. I was over-joyed when I got home and realized that they had "upgraded" my computer. I thought, "now that is amazing customer service". They had given me faulty hardware 3 times and finally decided to apologize with an upgrade. Unfortunately, they hadn't transferred all of my files from the last MBP, so I was forced to go back to have them finish the job. The next morning my girlfriend picks up what she assumes is the computer they sent me home with the night before. Only...you guessed it...they caught their "mistake" and substituted a new MBP 1.83 which had the same problems as the first several models (warped lid, processor buzz, etc...)

I called the store manager out on the 2.0/1.83 gaffe/swap and he didn't want to talk about it. He simply took my 1.83 to the back, came back saying it was within "spec" despite all the previous returns for the same problem. I told him that my 3rd computer had none of these symptoms (they replaced it due to a damaged casing from a repair) and that if they couldn't at least give me a flawless new computer, I would just take my old one back. He was more than happy to give me my old one back and sent me on my way. I was/am furious.

Now they tell me that they will fix the bottom of my case, but they won't replace my computer with a better computer priced the same as the one they want to fix. What????

Look, the point is, no one should have to go what I've gone through. I'm not asking for the moon. They released a product before it was ready, I bought it, and I feel that they owe me a piece of satisfaction. It just so happens that this satisfaction would only cost them $0. End of story, happy customer. But that would be good customer service, and hey, I did just buy the BMW of computers....
 
They exchanged my 1.83 to a 2.0 .

I called apple care and asked If I can just go into the retail store I bought it at and exchange it to the new 2.0, which was upped from 1.83. They said no problem, went into retail store and did the exchange. They even lent me a FW cable so I can transfer my data from my previous MBP. During the whole transaction I was professional and never got rude. So for those of you who have a defective MBP, it could happen.

BTW, This MBP is perfect. NO whine / issues.
 
lfielder06 said:
I just purchased a 1.83ghz macbook pro from the apple store yesterday. I am so pleased with it. I am not sure that the 170mhz is gonna make any difference. I have yet to experience any whine or heat problems so im sticking with the one I have. :)
Click to expand...

I am in the exact situation. The 170 mhz doesn't make a difference, especially when I have a gig of RAM. My MBP has no whining or heat issues either, and it flies! I absolutely love it, and I'm not going through the 5 weeks wait for a computer that would run the same and may have some issues. I'm very pleased with my purchase.
 
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