Email offline

[nydennis]

Hi all,

Odd issue. I am using the built in Mac mail program. Every once in awhile my Optonline.net mail goes offline in the Mac mail program. If I go and try it in outlook it is working fine. If I use time machine and restore my mail settings back a day it works great until the next time it decides to go offline again.

This is only for sending mail.

Any ideas?

 

[satcomer]

First in Mail go to Mail's menu item 'window' and in the drop-down select 'Connection Doctor'. Does it show it is communicating with the Optimun email server? Can you ping those email servers?

Next is your Time settings in System Preferences->Date & Time getting the correct time?

Also did you contact the email provider to see if they were having some kind of trouble?

Lastly is this happening across all your devices?

 

[nydennis]

First in Mail go to Mail's menu item 'window' and in the drop-down select 'Connection Doctor'. Does it show it is communicating with the Optimun email server? Can you ping those email servers?

Next is your Time settings in System Preferences->Date & Time getting the correct time?

Also did you contact the email provider to see if they were having some kind of trouble?

Lastly is this happening across all your devices?

I have not checked my other devices, but I will the next time it is down.

I don't think it has anything to do with the provider because on the same computer I can open up outlook and send mail no problem.