Embedded Live Excel Files Disappear from Word

[mk313]

Interested to see if anyone else has seem this.

I embed live excel files into word docs on a fairly regular basis. This allows me to click on the table in the Word doc & it brings up Excel & I can edit the file & any changes I make show up in the Word doc.

I use Office 2019. Some of my Office apps updated in the last week & Word is currently at Version 16.56 (21121100). Prior to the update (either Word or Excel, or maybe both), everything was working fine.

When I open any of these docs, I can see the outline of the excel sheet, but there is no content or even the outline of the cells, just a blank box. If I click on the box, it still brings up the excel, but I just can't see it in the Word doc. If I print it, the excel data is missing from that too.

I tried creating a new doc & embedding a new excel file, but I'm still seeing the same behavior.

Interestingly enough, if I look at the same files on my old Mac (running office 2016), the docs look normal.

 

[amex1agent]

This problem started for me last night too, after automatically updating from 16.55 to 16.56. I embed files quite often and need this ability for work. I have tried rolling back to the previous version without success. I need a solution ASAP. Following this thread for assistance.

 

[mj_]

Call Microsoft. This is clearly a bug introduced by the latest update and you're very more likely to get assistance from Microsoft than some random internet forums.

 

[rweibold]

Same problem. Any solution already out there, other than "calling microsoft"?

 

[mk313]

The only solution I’ve found is using my old computer that still has office 2016, the files open correctly.

Incidentally, I Did submit a bug report. It was really easy right from the support drop down in excel. I recommend everyone with this issue so so to help escalate the issue.

 

[MarkFreeman1963]

I have the same problem, spoke to MS nothing they could suggest. If the files are opened on other PCs then they are OK. Will be interested to see if there is a fix as it is very time consuming to work around this.

 

[mk313]

If you have a copy of office 2016, you may be able to install that alongside 2019 & use it until this gets fixed. I know that I had both 2011 and 2016 installed in the same computer at the same time. Not sure if there is something that would stop the same thing with the newer versions.

 

[Kurt Ackermann]

hi, I have exactly the same problem as described here. Does anyone have a solution already?
this is really annoying as I use this feature every day and are blocked now from processing tasks :-(

 

[mk313]

hi, I have exactly the same problem as described here. Does anyone have a solution already?
this is really annoying as I use this feature every day and are blocked now from processing tasks :-(

Aside from installing a copy of Office 2016, nope. It looks like (and I could be way off based on the fact that there is now a newer product-office 2021-not sure if that one is impacted too) Microsoft updates their office for Mac apps around once a month & from googling, it looks like it normally happens on the second Tuesday of the month, so fingers crossed they will send out an update next week & it will fix this.

 

[mk313]

For anyone who's following this thread, Microsoft released an update today that fixed the issue. Excel/Word v 16.57.22011101