error when I try to install 10.15.5 please help!

[tm0000]

I was able to download the file but when I try to install it I'm getting an error... "The installation failed. An error occurred installing the update."

Edit - I tried installing in safe mode but the same thing happened!

Please help!


View attachment 921203

 

[Taz Mangus]

Open the Console app and see what the specific failure says.

 

[tm0000]

Here is the log file

Please help! ?

Jun 3 22:19:19 Tinas-MBP Installer[1037]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
Jun 3 22:19:19 Tinas-MBP Installer[1037]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
Jun 3 22:19:19 Tinas-MBP Installer[1037]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
Jun 3 22:19:19 Tinas-MBP Installer[1037]: Failed to load specified background image
Jun 3 22:19:32 Tinas-MBP softwareupdated[527]: Adding client SUUpdateServiceClient pid=1037, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jun 3 22:19:32 Tinas-MBP softwareupdated[527]: Attempting to adopt manual product: macOS Catalina 10.15.5 Supplemental Update
Jun 3 22:19:33 Tinas-MBP softwareupdated[527]: SoftwareUpdate: removing non-regular file at partial download path: file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/localhost/AdoptedManual/bridgeOSUpdate/ (NSFileTypeDirectory)
Jun 3 22:20:20 Tinas-MBP suhelperd[528]: Verifying package at path: /Library/Updates/_ManualUpdate/BridgeOSBrain.pkg
Jun 3 22:20:20 Tinas-MBP suhelperd[528]: Verifying package at path: /Library/Updates/_ManualUpdate/BridgeOSUpdateCustomer.pkg
Jun 3 22:20:20 Tinas-MBP suhelperd[528]: Verifying package at path: /Library/Updates/_ManualUpdate/macOSUpd10.15.5Supplemental.pkg
Jun 3 22:20:20 Tinas-MBP suhelperd[528]: packageWithPath returned nil!
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: SoftwareUpdate: request for status for unknown product _ManualUpdate
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: SUPersonalizationManager: Personalized manifests path already exists for product (/Library/Updates/_ManualUpdate/PersonalizedManifests), skipping personalization
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: SoftwareUpdate: Preparing bridgeOS update for manual product at /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/localhost/AdoptedManual/macOSUpd10.15.5Supplemental.pkg
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: SoftwareUpdate: request for status for unknown product _ManualUpdate
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
Jun 3 22:20:20 Tinas-MBP softwareupdated[527]: SUBridgeOSUpdateManager: Starting bridgeOS update prepare for _ManualUpdate
Jun 3 22:26:37 Tinas-MBP softwareupdated[527]: SUOSUPowerEventObserver: System will sleep
Jun 3 22:26:37 Tinas-MBP SoftwareUpdateNotificationManager[526]: SUOSUPowerEventObserver: System will sleep
Jun 3 22:27:53 Tinas-MBP SoftwareUpdateNotificationManager[526]: SUOSUPowerEventObserver: System will power on
Jun 3 22:27:53 Tinas-MBP softwareupdated[527]: SUOSUPowerEventObserver: System will power on
Jun 3 22:27:54 Tinas-MBP softwareupdated[527]: SUOSUPowerEventObserver: System has powered on
Jun 3 22:27:54 Tinas-MBP SoftwareUpdateNotificationManager[526]: SUOSUPowerEventObserver: System has powered on
Jun 3 22:30:59 Tinas-MacBook-Pro softwareupdated[527]: SUBridgeOSUpdateManager: bridgeOS update prepare timed out!
Jun 3 22:30:59 Tinas-MacBook-Pro softwareupdated[527]: SoftwareUpdate: Error preparing bridgeOS update for manual product at /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/localhost/AdoptedManual/macOSUpd10.15.5Supplemental.pkg
Jun 3 22:30:59 Tinas-MacBook-Pro softwareupdated[527]: Manual product is nil, therefore an error occured, stashing token will NOT be created...
Jun 3 22:30:59 Tinas-MacBook-Pro Installer[1037]: ManualAdoption: Error adopting /Volumes/macOS Catalina 10.15.5 Supplemental Update/macOSUpd10.15.5Supplemental.pkg: Error Domain=SUErrorDomain Code=600 "An error occurred installing the update." UserInfo={NSLocalizedDescription=An error occurred installing the update., NSLocalizedRecoverySuggestion=The request timed out. Check your Internet connection and try again.}
Jun 3 22:30:59 Tinas-MacBook-Pro Installer[1037]: ManualAdoption: stashToken is Nil, softwareupdated did not authorize a token, stashing has failed!
Jun 3 22:30:59 Tinas-MacBook-Pro Installer[1037]: Failed to adopt update: An error occurred installing the update.
Jun 3 22:30:59 Tinas-MacBook-Pro Installer[1037]: Displaying 'Install Failed' UI.
Jun 3 22:30:59 Tinas-MacBook-Pro Installer[1037]: 'Install Failed' UI displayed message:'An error occurred installing the update.'.
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What do I do after opening the console.app?

I'd really appreciate your help, please.

Thank you

Open the Console app and see what the specific failure says.

 

[Taz Mangus]

The problem seems to be a connection issue:

Jun 3 22:30:59 Tinas-MacBook-Pro softwareupdated[527]: SUBridgeOSUpdateManager: bridgeOS update prepare timed out!

Try creating a new admin account and try installing from the new admin account.

 

[tm0000]

Can you please tell me how to do that?

Sorry for the dumb question.

Thank you very much!

The problem seems to be a connection issue:


Try creating a new admin account and try installing from the new admin account.

 

[tm0000]

I managed to create the new admin account and update and install from the new admin account.

But what does that mean? Will I have to do that every time there is an update? Or should I erase and reinstall the disk?

Thank you very much for your help!

The problem seems to be a connection issue:


Try creating a new admin account and try installing from the new admin account.

 

[Taz Mangus]

I managed to create the new admin account and update and install from the new admin account.

But what does that mean? Will I have to do that every time there is an update? Or should I erase and reinstall the disk?

Thank you very much for your help!

What kind of user account did you use to install when the issue happen, standard or admin?

 

[tm0000]

I created an admin user account.

I'm really worried! Am I going to have to repeat this every time there is an update? Or would it be better to erase and reinstall the OS?

Does anyone know what could be wrong?

Thank you for your help!

What kind of user account did you use to install when the issue happen, standard or admin?

 

[Taz Mangus]

I created an admin user account.

I'm really worried! Am I going to have to repeat this every time there is an update? Or would it be better to erase and reinstall the OS?

Does anyone know what could be wrong?

Thank you for your help!

When the issue happened you were in an admin or standard user account?

 

[tm0000]

When the issue occurred, I was in my admin account.

I searched for a solution on the net and someone else had the same problem. They recommended creating a new admin account and downloading and installing the update there. Then they said I could delete the new admin account.

Do you have any idea what could be wrong? Am I going to have to reformat?

When the issue happened you were in an admin or standard user account?

 

[Honza1]

I am not sure if anyone really can answer that for sure. But, hopefully not - even though, when bridgeOS is involved, all bets are off...
Here is what I personally would do:
0. Check that ALL my admin accounts can administer firmware properly. You may need to enable boot on external drive later.
Backup first:
1. Create bootable backup on external drive using CCC or Disk Duper.
2. Make sure all data are also backup in Time Machine or some other means.

Now, I would try to run installer of the same macOS version using the old admin account which failed before. This is sometimes called "reinstall in place", it should (note the should here) be non destructive and simply run through its course - at the end you should have working system with all your confirmation, data, and applications. This is great first step in fixing any weird system issues as it should resent most stuff to working condition. You need the full size installer (not the upgrade package) from AppStore. Links are also on Apple web site, so you can google that. Make sure you find links on apple.com and not some torrent site.
If it runs, you should be fine and your problem was some fluke.
If it fails again, I would try to run that same full installer in new admin account. If it runs there, your old sadmin account is "broken". If you can, delete the old admin account and use the new one for administration.
If you have more failures and complications, you may need to do something more drastic. I have no experience with dealing with T2 based machines, so I cannot provide any guidance on how to deal with those. Apple has some help pages on that.

 

[tm0000]

Thank you very much for replying! I appreciate it!

Unfortunately, I'm not very good with computers. I have no idea how to

Check that ALL my admin accounts can administer firmware properly. You may need to enable boot on external drive later. I don't know what "enable boot on external drive" means. Sorry ?

Create bootable backup on external drive using CCC or Disk Duper.

I would really appreciate if you could link some tutorials/video/websites that could help me figure all that out please?

I have downloaded the same supplemental update from the apple website and it has successfully downloaded and installed. What do you mean by full size installer (not the upgrade package)?

I hope you (or anyone else) can help me figure out "enabling boot on external drive, creating bootable backups and how to if my admin account can adminster firmware properly".

I do use time machine and have backups on three separate hard drives.

Thank you very much again!

I am not sure if anyone really can answer that for sure. But, hopefully not - even though, when bridgeOS is involved, all bets are off...
Here is what I personally would do:
0. Check that ALL my admin accounts can administer firmware properly. You may need to enable boot on external drive later.
Backup first:
1. Create bootable backup on external drive using CCC or Disk Duper.
2. Make sure all data are also backup in Time Machine or some other means.

Now, I would try to run installer of the same macOS version using the old admin account which failed before. This is sometimes called "reinstall in place", it should (note the should here) be non destructive and simply run through its course - at the end you should have working system with all your confirmation, data, and applications. This is great first step in fixing any weird system issues as it should resent most stuff to working condition. You need the full size installer (not the upgrade package) from AppStore. Links are also on Apple web site, so you can google that. Make sure you find links on apple.com and not some torrent site.
If it runs, you should be fine and your problem was some fluke.
If it fails again, I would try to run that same full installer in new admin account. If it runs there, your old sadmin account is "broken". If you can, delete the old admin account and use the new one for administration.
If you have more failures and complications, you may need to do something more drastic. I have no experience with dealing with T2 based machines, so I cannot provide any guidance on how to deal with those. Apple has some help pages on that.

 

[Honza1]

You should find some mac expert friend who can help you. I am really afraid that instructions in this case could do more harm than good. Some of these things can end up badly if you do not know what you are doing.
Here is solution for you - keep good backups (time machine and at least one more on external drive) and if something happens, just take the thing with backup to Apple store. They are there to help you and that is why you pay extra for Apple products.
You have good (multiple) backups, you have nothing to worry about. Your system should be always possible to restore from these backups. Keep them routinely updated on sensible schedule (depends on your use pattern) and you are fine.