MP 7,1 Ethernet ports died

[cutterman]

2mo old 2019 Mac Pro with dead ethernet ports. They show up on the hardware inventory in About my Mac but fail to register a connection with known good cables. Currently the unit is at my local Premiere Apple Service center waiting for a new logic board. I was informed today they are out of stock from Apple, and they are awaiting further information about how to resolve the repair.

This is the first time I needed major warranty service from Apple. I have Apple Care on it. Concerned about the availability of parts. Has anyone had a logic board replaced in a 2019 Mac Pro? If they can't source a new board will they give me a new unit?

Kind of annoying since it works fine otherwise, and I picked up a Thunderbolt ethernet dongle which is a satisfactory work around. Still- given how expensive this computer is I want it fixed, but I don't want to wait weeks with it sitting in the shop waiting for a part or replacement.

Interested in other's experience.

 

[Macschrauber]

why don't take the Mac Pro back until the parts arrive if you have a workaround?

 

[avro707]

2mo old 2019 Mac Pro with dead ethernet ports. They show up on the hardware inventory in About my Mac but fail to register a connection with known good cables. Currently the unit is at my local Premiere Apple Service center waiting for a new logic board. I was informed today they are out of stock from Apple, and they are awaiting further information about how to resolve the repair.

This is the first time I needed major warranty service from Apple. I have Apple Care on it. Concerned about the availability of parts. Has anyone had a logic board replaced in a 2019 Mac Pro? If they can't source a new board will they give me a new unit?

Kind of annoying since it works fine otherwise, and I picked up a Thunderbolt ethernet dongle which is a satisfactory work around. Still- given how expensive this computer is I want it fixed, but I don't want to wait weeks with it sitting in the shop waiting for a part or replacement.

Interested in other's experience.

Ask if you can keep it until the parts arrive then bring it to the shop. I'm guessing yours is a work machine and it's needed, can't have down time - shop should understand given the value of these machines.

 

[cutterman]

I did request that and the initial response is that Apple has a policy of retaining the unit while parts are being ordered. I am expecting this can be reasonably negotiated under the circumstances

 

[Gilbert Guldlock]

Sounds like a new Mac Pro is imminent, OMFG OMFG OMFG!!

But I don't know how that would translate to your case. Quite offensive policy to not do anything with less than keeping the machine hostage.

 

[cutterman]

Logic board is back ordered with no time frame of availability. I picked up the machine and reached out to Apple. Several phone calls later w 1+ hour hold times and still no information about part availability. The rep from Business and education (evidently they handle Mac Pro issues) I spoke with has not followed through with an update or responded to email.

I’m guessing build capacity is limited for these machines and there is not much of a demand for replacement logic boards. Still I am not at all impressed with Apple customer service so far. Will see what happens. . .

 

[cutterman]

Follow up: Had to cycle through a few reps at Apple and many minutes on hold, but finally got someone who resolved the issue. He expedited a new logic board shipped to my local service center and called me when it was shipped. Two day turnover for swap and diagnostics- now up and running!