Existing IUP and iPhone X - Extra months to pay -

[rcerro]

Hi guys,

I'm existing IUP customer who I enrolled last year with my iPhone 7 plus. I already pay the 12 months, my cycle started 8th November 2016, therefore I was able to pre-order the iPhone X last Friday without pay anything. I was ready from 08:01 (UK time) to do the pre-order but the apple store application was down at least until 08:06. I completed by pre-order at 08:07 to pick up in store (in UK you don't have any other option, just pick up in store) and I was given next 18th November to pickup the iPhone, that means, if I don't get early I will have to pay an additional month - £46 (13 months in total) just for a few days. I called this morning to Apple support to complain, basically because I understand is not my fault low stock of iPhone X or the apple store was down until 08:06 for iPhone upgrade program customers. After been talking with different people in apple support spending almost 1 hour I didn't get any compensation or solution to avoid to pay the extra month, I consider this is not fair for exiting IUP users.

Well, my question is, Is anyone in same situation? Someone already complain about this? .. I understand there will people in worst situation than me, that means, enrolled in IUP program in September and therefore with obligation to pay 2 or 3 additional months etc.. but I wonder to know your feedback. I'm thinking call to Trading Standards UK to get an advice but any suggestions feedback it will be very welcome.

Thanks in advance.

 

[Dmal99]

The word is they will automatically refund you a payment.

That being said, you guys need to read the TOS for stuff you sign. They don't guarantee you a new phone every 12 months, only every year, which can be up to 24 months minus 1 day actually.

 

[rcerro]

Thanks for your quick answer .. how do you know it will be automatically refunded? I mean, Do you know people/customer with similar situation where it was refunded? ..

In regards the TOS, I know mate about 1 year it could be up to 23 months etc.. in fact, Apple can say I can upgrade to iPhone 8 immediately, but all of that would be very tricky for a company as Apple, I know they look after customers, I have been apple products (almost of of them) for more than 12 years and I've never complain, opposite very happy with Apple customer service, for that reason I was surprised this morning when they denied any solution and just point me to the TOS etc..

Thanks again

 

[Dmal99]

I don't know from experience unfortunately, but best i can do:

“I double checked and you would actually get a refund from Citizens One for the extra months since there is a lead time on the iPhone X,” a customer support rep told a Reddit user.

 

[rcerro]

I don't know from experience unfortunately, but best i can do:

“I double checked and you would actually get a refund from Citizens One for the extra months since there is a lead time on the iPhone X,” a customer support rep told a Reddit user.

Umm .. is Citizens One the loan company in the US? In the UK the loan company is with Barclays, I don't think Barclays will refund any extra month :-(.

Cheers

 

[Kahsheh]

Hi guys,

I'm existing IUP customer who I enrolled last year with my iPhone 7 plus. I already pay the 12 months, my cycle started 8th November 2016, therefore I was able to pre-order the iPhone X last Friday without pay anything. I was ready from 08:01 (UK time) to do the pre-order but the apple store application was down at least until 08:06. I completed by pre-order at 08:07 to pick up in store (in UK you don't have any other option, just pick up in store) and I was given next 18th November to pickup the iPhone, that means, if I don't get early I will have to pay an additional month - £46 (13 months in total) just for a few days. I called this morning to Apple support to complain, basically because I understand is not my fault low stock of iPhone X or the apple store was down until 08:06 for iPhone upgrade program customers. After been talking with different people in apple support spending almost 1 hour I didn't get any compensation or solution to avoid to pay the extra month, I consider this is not fair for exiting IUP users.

Well, my question is, Is anyone in same situation? Someone already complain about this? .. I understand there will people in worst situation than me, that means, enrolled in IUP program in September and therefore with obligation to pay 2 or 3 additional months etc.. but I wonder to know your feedback. I'm thinking call to Trading Standards UK to get an advice but any suggestions feedback it will be very welcome.

Thanks in advance.

I am in the US. From experience, they refund you unused days so it is not a full refund.

 

[Dmal99]

Umm .. is Citizens One the loan company in the US? In the UK the loan company is with Barclays, I don't think Barclays will refund any extra month :-(.

Cheers

You're on your own for that my European friend. Call Barclays.

 

[thomasclark87]

I’m interested to know if Barclays will refund the payment as I will be paying an installment on my 7 plus on the 2nd November but upgrading - and paying £69 upfront - for the X on the 3rd! So I’ll be paying £45 for a day’s use on my existing phone!

I might sell my 7, pay off my existing contract and start a new one... I’d be £100 better off!

 

[mrt209]

I was told the same (By Apple, I'm the US), but have yet to receive a refund for my 13th payment and it's been over a month now. Went from the iPhone 7 to iPhone 8.