Does anybody have any experience with getting a 2013 Mac Pro fixed through Applecare and their local Apple Store?
My machine started to freeze and eventually refused to start up just over a week ago. Applecare directed me to the nearest Apple Store as it was the closest provider and they've had the machine for a week and still haven't fixed the problem. So far they've swapped out the cables connecting the video cards to the logic board, the I/O board, replaced one video card and the logic board to no effect and am now waiting for a replacement SSD for that to be tested. It takes 2-3 days every time they need a new part since they don't stock many for the Mac Pro It may be another 3-5 days before the SSD arrives and is tested. My video production business is dead in the water.
I know the Mac Pro is a niche product for Apple at this point, but are there better service alternatives for pro users than their retail service departments that don't stock the parts or don't necessarily have the experience to troubleshoot this model.
I do think Applecare is a good value, the repairs are being done under warranty and won't cost me any cash, but I just wonder if there's a service option that better suits this unit for future reference.
My machine started to freeze and eventually refused to start up just over a week ago. Applecare directed me to the nearest Apple Store as it was the closest provider and they've had the machine for a week and still haven't fixed the problem. So far they've swapped out the cables connecting the video cards to the logic board, the I/O board, replaced one video card and the logic board to no effect and am now waiting for a replacement SSD for that to be tested. It takes 2-3 days every time they need a new part since they don't stock many for the Mac Pro It may be another 3-5 days before the SSD arrives and is tested. My video production business is dead in the water.
I know the Mac Pro is a niche product for Apple at this point, but are there better service alternatives for pro users than their retail service departments that don't stock the parts or don't necessarily have the experience to troubleshoot this model.
I do think Applecare is a good value, the repairs are being done under warranty and won't cost me any cash, but I just wonder if there's a service option that better suits this unit for future reference.