I have an older model of LaCie 2TB USB 2.0 desktop drive. The speed of data transfer to/from this drive dropped from about 12MB/sec to about 1MB/sec after (is this the reason?) macOS Sierra was updated from 10.12.5 to 10.12.6 version on my Mac.
Some additional info:
Should I attempt using Lacie_Desktop_Manager_for_Mac_OS.pkg to resolve the issue, please?
Or, perhaps, you could please point me to the appropriate firmware updater for my LaCie USB 2.0 DASD?
Is there any way to fix the problem without loosing data? If not, so be it…
EtreCheck version: 3.4.2 (436)
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,2
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: Unknown
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
HP ZR30w 2560 x 1600
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
USB 2.0 Hub [MTT]
Apple iPod
LaCie LaCie Hard Drive USB
42AS disk3: (2 TB)
(disk3s1) <not mounted> : 134 MB
(disk3s2) <not mounted> : 134 MB
(disk3s3) <not mounted> : 210 MB
Movies 03 [LaCie] (disk3s4 - Journaled HFS+) /Volumes/Movies 03 [LaCie] : 2.00 TB (1.41 TB free)
hub_device
USB20Bus
hub_device
hub_device
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
CP1500PFCLCD CRCA102-3I1
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.97 GB (730.96 GB free)
Physical disk: disk0s2 999.35 GB Online
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]
[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 187 Apple tasks
[running] 88 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 179 Apple tasks
[running] 98 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-24) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-04-06) [Lookup]
Launch Daemons: ⓘ
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-08-05) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-03-06) [Lookup]
User Launch Agents: ⓘ
[running] ws.agile.1PasswordAgent.plist (? 13bc79ff 6892db6 - installed 2015-11-11) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-07-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 11.0.12 (installed 2015-07-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-08)
AdobePDFViewer: 11.0.12 (installed 2015-07-14) [Lookup]
nplastpass: 4.1.2 (installed 2017-03-11) [Lookup]
Safari Extensions: ⓘ
[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-02-06)
[enabled] Adguard AdBlocker - adguard - http://adguard.com (installed 2017-07-24)
[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2016-03-13)
[enabled] WOT - WOT Services Ltd - http://www.mywot.com/ (installed 2015-09-08)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-08-05)
[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-06-09)
3rd Party Preference Panes: ⓘ
Logi Options Launcher (installed 2017-07-24) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.97 GB Disk used: 268.01 GB
Destinations:
Time Machine [Local]
Total size: 1.50 TB
Total number of backups: 85
Oldest backup: 2013-04-29, 18:44
Last backup: 2017-08-07, 10:29
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 268.01 GB X 3)
Top Processes by CPU: ⓘ
27% mdworker
27% mdworker
7% Opera
5% WindowServer
3% kernel_task
Top Processes by Memory: ⓘ
937 MB kernel_task
489 MB SophosScanD
424 MB Opera
404 MB sharingd
385 MB cfprefsd
Top Processes by Network Use: ⓘ
Input Output Process name
28 MB 4 KB SophosWebIntelligence
65 KB 154 KB SophosMcsAgentD
123 KB 82 KB Transmission
28 KB 26 KB Notes
11 KB 9 KB mDNSResponder
Top Processes by Energy Use: ⓘ
10.40 Opera
8.02 WindowServer
6.08 Opera Helper
2.92 AddressBookSourceSync
Virtual Memory Information: ⓘ
9.56 GB Available RAM
4.19 GB Free RAM
6.44 GB Used RAM
5.37 GB Cached files
0 B Swap Used
Software installs: ⓘ
Logitech Options: (installed 2017-07-24)
Dr. Cleaner: 3.2.1 (installed 2017-07-24)
VOX: 2.8.25 (installed 2017-07-24)
Traffic Counter: 3.0.0 (installed 2017-08-02)
VOX: 2.8.27 (installed 2017-08-07)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-08-08 10:03:25 mtmd Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-08 10:03:19 syncdefaultsd Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-04 20:43:15 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.logitech.manager.kernel.driver 6.62.1
com.sophos.nke.swi 9.6.51
com.sophos.kext.oas 9.6.51
While we are here, any recommendations for me on the software/hardware employed?
Please help!
Some additional info:
- While transferring files to/from LaCie I see the standard OS window with the estimated time required to complete the transfer and can easily compute the speed (the result of such computation closely approximates the actual speed).
- The drive was not connected at the time the OS was updated.
- I attempted to use the drive plugging the drive directly into the computer, and my hub: the same drop in the speed of transfer.
- The power supply plugged directly into a wall outlet or into my UPS: the same drop in the speed of transfer.
- I tried plugging the drive into different USB ports (I have no other computers): the same drop in the speed of transfer.
- Disk Utility: First Aid - the volume (LaCie) appears to be OK.
Should I attempt using Lacie_Desktop_Manager_for_Mac_OS.pkg to resolve the issue, please?
Or, perhaps, you could please point me to the appropriate firmware updater for my LaCie USB 2.0 DASD?
Is there any way to fix the problem without loosing data? If not, so be it…
EtreCheck version: 3.4.2 (436)
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,2
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: Unknown
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
HP ZR30w 2560 x 1600
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
USB 2.0 Hub [MTT]
Apple iPod
LaCie LaCie Hard Drive USB
42AS disk3: (2 TB)
(disk3s1) <not mounted> : 134 MB
(disk3s2) <not mounted> : 134 MB
(disk3s3) <not mounted> : 210 MB
Movies 03 [LaCie] (disk3s4 - Journaled HFS+) /Volumes/Movies 03 [LaCie] : 2.00 TB (1.41 TB free)
hub_device
USB20Bus
hub_device
hub_device
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
CP1500PFCLCD CRCA102-3I1
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.97 GB (730.96 GB free)
Physical disk: disk0s2 999.35 GB Online
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]
[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 187 Apple tasks
[running] 88 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 179 Apple tasks
[running] 98 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-24) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-04-06) [Lookup]
Launch Daemons: ⓘ
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-08-05) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-03-06) [Lookup]
User Launch Agents: ⓘ
[running] ws.agile.1PasswordAgent.plist (? 13bc79ff 6892db6 - installed 2015-11-11) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-07-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 11.0.12 (installed 2015-07-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-08)
AdobePDFViewer: 11.0.12 (installed 2015-07-14) [Lookup]
nplastpass: 4.1.2 (installed 2017-03-11) [Lookup]
Safari Extensions: ⓘ
[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-02-06)
[enabled] Adguard AdBlocker - adguard - http://adguard.com (installed 2017-07-24)
[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2016-03-13)
[enabled] WOT - WOT Services Ltd - http://www.mywot.com/ (installed 2015-09-08)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-08-05)
[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-06-09)
3rd Party Preference Panes: ⓘ
Logi Options Launcher (installed 2017-07-24) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.97 GB Disk used: 268.01 GB
Destinations:
Time Machine [Local]
Total size: 1.50 TB
Total number of backups: 85
Oldest backup: 2013-04-29, 18:44
Last backup: 2017-08-07, 10:29
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 268.01 GB X 3)
Top Processes by CPU: ⓘ
27% mdworker
27% mdworker
7% Opera
5% WindowServer
3% kernel_task
Top Processes by Memory: ⓘ
937 MB kernel_task
489 MB SophosScanD
424 MB Opera
404 MB sharingd
385 MB cfprefsd
Top Processes by Network Use: ⓘ
Input Output Process name
28 MB 4 KB SophosWebIntelligence
65 KB 154 KB SophosMcsAgentD
123 KB 82 KB Transmission
28 KB 26 KB Notes
11 KB 9 KB mDNSResponder
Top Processes by Energy Use: ⓘ
10.40 Opera
8.02 WindowServer
6.08 Opera Helper
2.92 AddressBookSourceSync
Virtual Memory Information: ⓘ
9.56 GB Available RAM
4.19 GB Free RAM
6.44 GB Used RAM
5.37 GB Cached files
0 B Swap Used
Software installs: ⓘ
Logitech Options: (installed 2017-07-24)
Dr. Cleaner: 3.2.1 (installed 2017-07-24)
VOX: 2.8.25 (installed 2017-07-24)
Traffic Counter: 3.0.0 (installed 2017-08-02)
VOX: 2.8.27 (installed 2017-08-07)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-08-08 10:03:25 mtmd Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-08 10:03:19 syncdefaultsd Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-08-04 20:43:15 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.logitech.manager.kernel.driver 6.62.1
com.sophos.nke.swi 9.6.51
com.sophos.kext.oas 9.6.51
While we are here, any recommendations for me on the software/hardware employed?
Please help!