Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X FaceID suddenly not working.

L

LbSigman

macrumors member
Original poster
May 31, 2009
69
27
FaceID, for the most part, has worked just fine, never really having a problem with it detecting my face. Since today around 11:00 am PST on 4/18/18, FaceID has not detected my face at all. Reset my phone numerous times, reset FaceID numerous time and it's still having issues. When I try to enable FaceID, it's not even detecting a face and it's asking me to lower and raise my phone.

Anyone else experiencing this issue?
 
LbSigman said:
FaceID, for the most part, has worked just fine, never really having a problem with it detecting my face. Since today around 11:00 am PST on 4/18/18, FaceID has not detected my face at all. Reset my phone numerous times, reset FaceID numerous time and it's still having issues. When I try to enable FaceID, it's not even detecting a face and it's asking me to lower and raise my phone.

Anyone else experiencing this issue?
Click to expand...

How long have you had your iPhone X? Could be hardware related. Slightly unrelated, Are you up-to-date on your iOS software?
 
LbSigman said:
Everything is up to date. Have had my X since November 2017.
Click to expand...

Schedule a Genius appointment. Something is certainly wrong. Especially given since you reset your iPhone and Face ID multiple times and you’re still experiencing problems. If Anything, you’re looking at a warranty device for a replacement.
 
Then the hardware is ok. I'd reinitialize FaceID next in FaceID & Passcode settings.
 
LbSigman said:
FaceID, for the most part, has worked just fine, never really having a problem with it detecting my face. Since today around 11:00 am PST on 4/18/18, FaceID has not detected my face at all. Reset my phone numerous times, reset FaceID numerous time and it's still having issues. When I try to enable FaceID, it's not even detecting a face and it's asking me to lower and raise my phone.

Anyone else experiencing this issue?
Click to expand...

Oddly, I’m having exactly the analogous problem with TouchID on my iPP.
 
LbSigman said:
Animoji seems to be working just fine. It recognizes all of my facial expressions. Unlocking is struggling though.
Click to expand...
Animoji doesn't require the depth sensor or IR. Cover the components with your finger and they still work.
 
Phone seems to be working just fine today. Yesterday, I did reset all settings and did an encrypted backup in iTunes. Although my phone had the latest version of iOS, iTunes still downloaded the latest version of iOS and indicated that my phone needed to be updated. After iOS downloaded and updated my phone, I did a restore from my last backup. A few minutes later, my phone also indicated that a carrier update was available. Luckily everything I did yesterday didn't make my Applewatch go all wonky on me.
 
  • Like
Reactions: Newtons Apple
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back