FaceTime calls go to iPad but not iPhone. (Only some contacts)

[Tuppery Numnak]

Just upgraded to iPhone 14 Pro Max (on the latest iOS 16.0.2). Having intermittent issues with contacts FaceTiming me. For example, my girlfriend will FaceTime me and I only get the notification on my iPad Mini, while another friend can FaceTime me and I’ll get the notification on both devices. Obviously I don’t always have my iPad with me and use FaceTime often. It will ring for my girlfriend then say I’m unavailable. I also don’t get a missed FaceTime notification on my phone. I am not in DND mode or have anything set up to alter my notifications on my iPhone. I restored my iPhone 14 as I do yearly via iCloud. Has anyone else seen this? I also wasn’t able to FaceTime anyone from within the iMessage convo but that seems to be resolved randomly. Maybe it’s just iOS 16 things lol

 

[cliff23242]

I'm having the exact same issue, please let me know if you figure out how to resolve this...

 

[BBDDVV]

I assume you already checked Settings -> FaceTime -> scroll down to 'You can be reached by FaceTime at"?
For me I have 5 entries in there (coming from my contact card), where I unchecked one email address on my phone but have that one checked ON on an iPad I almost never use, allowing me to FaceTime that iPad (although it both uses my Apple ID)
I.e. it could well be that some users are using a number/email address you have checked ON on one device but not the other device. Ideally you have all entries checked ON on all your devices

Note: also iMessage has the same setting (one level deeper in a 'Send & Receive' submenu)

 

[Tuppery Numnak]

I'm having the exact same issue, please let me know if you figure out how to resolve this...

Still nothing. Very frustrated at this point.

 

[cliff23242]

Tuppery, did you transfer your sim/esim from your old iphone to the iphone 14? If so, did you activate your line on the iphone 14 afterwards?

 

[Tuppery Numnak]

Tuppery, did you transfer your sim/esim from your old iphone to the iphone 14? If so, did you activate your line on the iphone 14 afterwards?

Yep! Did both of those. I’m hoping it’s an iOS 16.0.2 thing they still didn’t fix despite claiming so.

 

[cliff23242]

So a solution for me is to make sure that the contact (that's not able to make FT calls to me) to go into my contact card (on their device) and delete my email address. Afterwards, they by default FT me through my number, which seems to go through.

 

[BBDDVV]

So a solution for me is to make sure that the contact (that's not able to make FT calls to me) to go into my contact card (on their device) and delete my email address. Afterwards, they by default FT me through my number, which seems to go through.

... or on your own device, in Settings -> FaceTime -> put a checkmark next to your email address in the "You can be reached by FaceTime at"-list? Or is that already the case and you're still not receiving a FaceTime call using that email address?

 

[BBDDVV]

an alternative is asking your contact to FaceTime you using your number (instead of deleting your email address): ask your contact to open your contact card, press and hold the FaceTime button to get a popup dialog in which they can select FaceTime. This then expands and shows your number and any email address they have for you. Selecting the number will initiate a FaceTime call to you number, and any future FaceTime calls they do to you will keep using your number (until they repeat these steps and select an email address, for whatever reason).

I sincerely hope this helps! ;-)

 

[cliff23242]

... or on your own device, in Settings -> FaceTime -> put a checkmark next to your email address in the "You can be reached by FaceTime at"-list? Or is that already the case and you're still not receiving a FaceTime call using that email address?

They both were checked already, that’s the weird part…

Edit: I was troubleshooting this with an Apple service engineer and after a few hours we had to give up trying to solve it, but they're investigating.