iPhone 11 Pro FaceTime Live Photos not saving to camera roll

[leothemack]

Has anyone else come across the issue where Live Photos taken in FaceTime do not save to the camera roll / photos app? Occasionally they will work, but it’s completely hit and miss.

Steps to recreate:
1. Enable “FaceTime Live Photos” for both parties (caller and receiver).
2. Press the white button to take a Live Photo during a FaceTime call.
3. Screen will flash white confining picture has been taken on both parties screens.
4. Check Photo app / camera roll and Live Photo does not appear.

I tried different combinations of devices from both parties. I tried taking a dozen Live Photos in a row and still no luck. We’re both running iOS 13.4.

I have only noticed this in the last few days (as I rely on FaceTime more than before due to the distancing). It might seem like a small problem, but at this time, it is those little moments you capture that mean a lot.

 

[dead flag blues]

Noticed same issue yesterday and today on my 2019 MBP Catalina 10.15.4. Person on other end of FaceTime conversation could save to iOS and MB devices. Weird.

 

[GrammaVal]

Yes same is happening here. And my granddaughter has a birthday today. Here and I were doing facetime and I took many pictures and nothing ended up saving - so sad

 

[coffeeplease]

Ran into the same issue when facetiming my significant other. Wouldn't save to camera roll no matter what. We were on Catalina 10.15.5 and iOS 12 device.

 

[neil666]

I have the same issue. It was working fine until Wednesday, yesterday morning I upgraded to 10.15.5, and in a Facetime call after that several pictures I took looked to have taken successfully, but weren't saved in my Mac "Photo" app.

 

[CarlosMolina]

I was recently having this problem, and I believe I found a solution. This whole time I believed it was my phone that was damaged and broken since it would not save the pictures, but I was totally wrong. My girlfriend had deleted my contact entirely and I had did the same and it began to work again. Try that out and see if it helps.