Hi Guys,
I'm writing this post after I putted my iPhone 5S in warranty at my local dealer, because my HOME button was mal functioning, the iPhone showed some strange behavior -since day 1-, and my lens was full with dust (inside). The local dealer shipped the iPhone to Apple, but Apple refused to repair it. Not because there was indicator damaged, or a seal missing, ... just because there was a hardware part missing.
There are only two reasons that I could think on that could have caused this kind of 'damage':
Now, I have to work in the meantime with a bad working (replacement) iPhone 5C on which the authorized reseller did some illegal work: home button from an iPhone 4, bad screen, ... All actions that strengthen hypothesis 2. They also declared my iPhone was in perfect condition when I left him with them and was still correctly under european Warranty (2 years).
Can anyone help me with some good tips, links to documents who deal about production issues on the iPhone, ... ? Is it the shop or Apple, ...?
***Sorry for my bad English.
Thanks,
An Apple Lover
[doublepost=1463567341][/doublepost]
I'm writing this post after I putted my iPhone 5S in warranty at my local dealer, because my HOME button was mal functioning, the iPhone showed some strange behavior -since day 1-, and my lens was full with dust (inside). The local dealer shipped the iPhone to Apple, but Apple refused to repair it. Not because there was indicator damaged, or a seal missing, ... just because there was a hardware part missing.
There are only two reasons that I could think on that could have caused this kind of 'damage':
- A production error: some tired, poorly payed Chinese factory worker who by mistake forgot to put in a little piece. A common issue in all mass production chains. If Apple was resistant to this they must have found the holy grail in production technics.
- The bloke at the local dealer (who is not Apple, but an authorized reseller) opened the iPhone while he was away with it for around 10 minutes in the hope to avoid a warranty case... That same bloke must have damaged it while trying to fix the HOME button.
Now, I have to work in the meantime with a bad working (replacement) iPhone 5C on which the authorized reseller did some illegal work: home button from an iPhone 4, bad screen, ... All actions that strengthen hypothesis 2. They also declared my iPhone was in perfect condition when I left him with them and was still correctly under european Warranty (2 years).
Can anyone help me with some good tips, links to documents who deal about production issues on the iPhone, ... ? Is it the shop or Apple, ...?
***Sorry for my bad English.
Thanks,
An Apple Lover
[doublepost=1463567341][/doublepost]
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