Faulty Ipad, Exchange for upgrade??

[dblake15]

hello,

I am having a lot of problems with my display and have to take it back to the apple store to get a new one. I was wondering if anyone knows if I can return the 32GB wifi ver for a 32 G 3G ver and paying the difference?? I know they will ive me another wifi version just wondering on the upgrade.

Does anyone have any experience with this or any info??

Thanks

 

[skasol]

you should be able to do that. as long as you are within the return policy. good luck.

 

[Chupa Chupa]

From what I've read here and other sites you can only exchange a faulty unit for a working unit of the same model. You cannot upgrade or downgrade. If you are w/i your return period you can pay the restock fee and price difference, but hardly worth it. As always YMMV, so doesn't hurt to ask, but it looks like its a store-by-store decision.

 

[ijen0311]

you should be able to do that. as long as you are within the return policy. good luck.

Just be friendly and speak with a manager. I don't see it being an issue.

 

[Zebassis]

As said above, it will depend on the store. I was very friendly and polite, but they wouldn't let me exchange my faulty unit for anything but the same. Though the new receipt given with the new model allows you a new return period, so the policy seems pretty pointless. In fact, if I hadn't opened it, using the new receipt I could have got out of a restocking fee, so they would have been better off letting me do what I wanted in the first place when I offered to pay a restocking fee even though the unit was faulty!

Good luck either way.